English Case Studies



Quadient Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a May 2017 survey of Quadient customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

This medium sized bank, located in the Netherlands, was looking to enable digital transformation of customer communications to improve their overall customer experience while meeting compliance regulations and reducing risk.

They were looking for a solution that would allow them to design, manage, and deliver omni-channel communications more effectively while eliminating departmental silos and reducing their reliance on IT by better empowering business users.

The customer was also looking to create integrated customer journey maps and drive better mobile experiences for their customers.

Use Case

During the selection process, the customer rated Quadient as significantly better than the competition in the following categories:

  • Performance and Scalability
  • Quadient Integration capabilities
  • OmniChannel design & proofing
  • Scope of features available
  • Customer Support

The customer selected Quadient® Inspirefor their customer communications needs, due to the following purchase drivers:

  • The ability to quickly create and proof omni-channel communications
  • Guided communications for front office workers
  • The ability to give business users control over content
  • Integration with multiple IT systems
  • The ability to create dynamic, mobile-friendly communications
  • Greater control over content for regulatory compliance

Results

The surveyed company was able to streamline processes and workflow automation by deploying a single platform for the design, management, and delivery of customer communications.

The result was the faster creation and proofing of omni-channel customer communications along with the ability to quickly and efficiently integrate multiple data sources into customer communications, and the ability to achieve greater control over content for regulatory compliance standards.

The customer indicates the estimated impact of Quadient® Inspire their organization includes:

  • Reduced time to create Omnichannel communications by 5-10%
  • Increased cost savings from implementing Quadient® Inspire by 5-10%

Overall, the customer attributes overall revenue growth of 5-10% to the project along with increased customer satisfaction of 5-10%. The customer realized a payback of 12-18 months with Quadient® Inspire.

Quadient Technology Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“In charge of communicating with citizens, the design of the documents provided by Quadient was key for our organization.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Reduce Costs

Use Case

Sending between 1 to 10 millions customer communications per month using Quadient® Inspire, the client required the ability to quickly proof output.

Results

Prior to selecting Quadient® Inspire, the client evaluated Papyrus to which Quadient was rated as follows:

  • Performance and Scalability: significantly better
  • Quadient Software Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better
  • Customer Support: better

Achievements:

  • Reduced time to create Omnichannel communications: 5-10%
  • Improved customer satisfaction / net promoter score: 5-10%
  • Streamlined processes and workflow automation
  • A single platform to manage all campaigns

Quadient Technology Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Integration and scalability are the two elements we’ve particularly appreciated from Quadient.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Enable sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The client required the following capabilities:

  • The ability to quickly proof output
  • Integration with multiple IT systems

Results

The client evaluated the following vendors prior to selecting Quadient:

  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Docpath

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: better
  • OmniChannel design & proofing: better
  • Scope of features available: better

Achievements:

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Improved customer satisfaction / net promoter score: 0-5%
  • Increased the volume of customer communications: 0-5%
  • Streamlined processes and workflow automation
  • Improved efficiency of customer communications development
  • Quick and efficient integration of multiple data sources into communications

Quadient Technology Case Study

Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a June 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“As a bank, we use Quadient’s solutions to create communications for our customers. This transformation can be measured by the speed at which we generate these communications. The creation and the production of some documents are much quicker now.”

Challenges

Repurpose legacy templates and print output was the top purchasing driver for buying Quadient® Inspire:

Use Case

The ability to quickly proof output was the main capability required by the customer when implementing Quadient® Inspire:

Results

The other vendor evaluated prior to selecting Quadient® Inspire was Pitney Bowes/Doc1

They rated Quadient capabilities compared to PB:

  • Performance and Scalability: significantly better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: better
  • Scope of features available: significantly better
  • Customer Support: significantly better

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 25-50%
  • Streamlined processes and workflow automation

Quadient Technology Case Study

Silva Form

Introduction

This case study of Silva Form is based on a May 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient has allowed our organization to create secured documents and PDFs, and also to drastically improve our productivity.”

Challenges

Top purchasing drivers for buying Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Enable sophisticated data handling and automation capabilities

Use Case

When implementing Quadient® Inspire, Silva Form required the capability on the regulatory compliance control.

Results

Silva Form evaluated the following vendors prior to selecting Quadient® Inspire:

  • HP (Exstream)
  • Opentext (Streamserve, Actuate, Legodo)
  • Oracle
  • Pitney Bowes/Doc1

They rated Quadient capabilities compared to the competition as follows:

  • Performance and Scalability: better
  • Quadient Integration capabilities: significantly better
  • OmniChannel design & proofing: significantly better
  • Scope of features available: significantly better
  • Customer Support: best in class

Achievements

  • Reduced time to create Omnichannel communications: 50%+
  • Increased cost savings: 50%+
  • Increased overall revenue growth: 10-25%
  • Improved customer satisfaction / net promoter score: 50%+
  • Increased the volume of customer communications: 10-25%
  • Streamlined processes and workflow automation
  • Regulatory compliance standards were met

Case Study: Allison Payment Systems, LLC

Introduction

This case study of Allison Payment Systems, LLC is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

Allison Payment Systems’ primary revenue stream is consists of Transactional business documents (billing, statements, contracts, correspondence).

They serve the following industry types:

  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities
  • Industry and other

Allison Payment Systems sends between 10-50 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Color management and transpromo
  • Enterprise client user control over content (Inspire Remote Authoring)
  • Responsive communications design (Inspire Dynamic Communications)
  • Large batch production

Results

They evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • HP (Exstream)
  • Elixir

Allison Payment Systems rated the following Quadient capabilities as ‘significantly better’ than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)

Achievements:

  • Significant reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: TenStep – CAPSIS SC

Introduction

This case study of TenStep – CAPSIS SC is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Offer new value-added services to clients
  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Data integration and customization to use it for analysis and normative purposes

Use Case

TenStep serves the following industry types:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Responsive communications design (Inspire Dynamic Communications)

Results

TenStep evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • HP (Exstream)
  • SAP Hybris

Rated the following Quadient capabilities as ‘best-in-class’ compared to the competition:

  • Performance and scalability
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)

Achievements:

  • Significant reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients

Case Study: DTS Communicate

Introduction

This case study of DTS Communicate is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“We have moved from being a ‘mail house’ to a generation and dispatch service – using the same design tools and processes to deliver content online, via email or on a printed and mailed piece of paper. This transformation would not have been possible with the old toolset we used, and we would not have been able to adjust to our changing marketplace without Quadient® Inspire.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Offer new value-added services to clients
  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

DTS Communicate’s primary revenue stream is a combination of Direct Mail and Transactional.

They serve the following industry types:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Color management and transpromo
  • Common platform for Storefront & Production

Results

DTS Communicate evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • XMPie
  • Objective Lune (Planet Press and Pres)

They rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Color management: significantly better
  • Digital output and mobile: best in class
  • Scope of features available: best in class
  • Web client remote authoring (Interactive): significantly better

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing with

Case Study: Melbourne Mail Management

Introduction

This case study of Melbourne Mail Management is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“With Quadient® Inspire, we have significantly improved our ability to meet our client’s demands. Quadient® Inspire enables us to process jobs faster, automate key processes, and provides improved flexibility in working with various file formats. (e.g Injest PDF’s, XML, RTF, etc)”

“WIth Quadient® Inspire, we have improved our efficiency, productivity, accuracy, and reliability.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Offer new value-added services to clients
  • Sophisticated data handling and automation capabilities
  • Bring variable data applications to a more professional and industrial level

Use Case

Their primary revenue stream is a combination of Direct Mail and Transactional.

They serve the following industry types:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities:
  • Industry and other

Melbourne Mail Management’s most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Large batch production

Results

They evaluated the following other CCM vendor before choosing Quadient® Inspire:

  • Objectif Lune (Planet Press and Pres)

Melbourne Mail Management rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Digital output and mobile: better
  • Scope of features available: significantly better

Achievements:

  • Reduction in time to create communications
  • Significant cost savings
  • The ability to offer new value-added services
  • The ability to move to full color printing

Case Study: Brightsource

Introduction

This case study of Brightsource is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Move to digital output: HTML , email, SMS
  • Consolidate multiple customer communications products
  • Bring variable data applications to a more professional and industrial level

Use Case

Brightsource’s primary revenue stream is a combination of Direct Mail and Transactional.

They serve the following industry types:

  • Retail and loyalty
  • Banks and financial services

Brightsource sends 5-10 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Color management and transpromo
  • Large batch production

Results

Brightsource evaluated the following other CCM vendor before choosing Quadient® Inspire:

  • Objectif Lune (Planet Press and Pres)

They rated Quadient capabilities as ‘better’ than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring

Achievements:

  • Reduction in time to create communications
  • Significant cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: Eximia

Introduction

This case study of Eximia is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Offer new value-added solutions to clients
  • Consolidate multiple customer communications products

Use Case

Eximia’s primary revenue stream is IT and Digital services : BPO, IT projects, Digital outputs, Mobile, and email.

They serve the following industry types:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Large batch production

Results

Eximia evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • Home grown solution
  • HP (Exstream)
  • Pitney Bowes / Doc1
  • CSF Designer, CSF from Metavante

They rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Color management: best in class
  • Digital output and mobile: best in class
  • Scope of features available: best in class

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: Epsilon Data Management

Introduction

This case study of Epsilon Data Management, LLC is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Offer new value-added services to their clients
  • Sophisticated data handling and automation capabilities
  • Bring variable data applications to a more professional and industrial level

Use Case

Epsilon Data Management’s primary revenue stream is Direct Marketing and Direct Mailing in the retail and loyalty spaces.

Epsilon Data Management sends 10-50 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Color management and transpromo
  • Large batch production

Results

They evaluated the following other CCM vendor before choosing Quadient® Inspire:

  • XMPie

Epsilon Data Management rated the following Quadient capabilities as ‘significantly better’ than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring

Achievements:

  • Reduction in time to create communications
  • Significant cost savings
  • The ability to offer new value-added services to clients

Case Study: Salem One

Introduction

This case study of salem-one is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

  • Top drivers for purchasing Quadient® Inspire:
    • Sophisticated data handling and automation capabilities
    • Bring variable data applications to a more professional and industrial level

Use Case

Salem One’s primary revenue stream is Direct Marketing and Direct Mailing.

They serve the following industry types:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Salem One sends 1-5 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Color management and transpromo
  • Large batch production

Results

Salem One evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • Objectif Lune (Planet Press and Pres)
  • Jet Letter

They rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Color management: significantly better
  • Scope of features available: best in class

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: ImpactConnects

Introduction

This case study of ImpactConnects is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Today, clients have higher expectations and want faster turn-around times. Quadient® Inspire has enabled us to keep up with those demands.”

“We are now able to perform more complicated transactional jobs and can accept many variations of customers job requirements.”

Challenges

ImpactConnects sought a solution that would enable them to repurpose legacy templates and print output for omnichannel communications.

Use Case

Their primary revenue stream is a combination of Direct Mail and Transactional.

ImpactConnects serves the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

ImpactConnects sends 1-5 million customer communications per month using Quadient® Inspire.

Results

ImpactConnects also evaluated HP Exstream before choosing Quadient® Inspire:

They rated the following Quadient capabilities compared to the competition as ‘significantly better’:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: GLS Companies

Introduction

This case study of GLS Companies is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“With the addition of our Indigo 10000 printers, our variable printing capabilities have grown substantially and the functionality of Quadient® Inspire has been able to produce some highly complex variable printing.”

“The ability to create PDF output has simplified our operations because all of our printers can print PDF. "

Challenges

GLS Companies sought a solution that would bring their variable data applications to a more professional and industrial level.

Use Case

Their primary revenue stream is Direct Marketing and Direct Mailing.

GLS Companies serves the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

They send 10-50 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Color management and transpromo

Results

GLS Companies evaluated the following other CCM vendor before choosing Quadient® Inspire:

  • XMPie

They rated the following Quadient capabilities as better than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available:

Achievements:

  • Reduction in time to create communications
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing
  • GlS Companies was able to become a digital Service Provider

Case Study: Bluegrass Integrated Communications

Introduction

This case study of Bluegrass Integrated Communications is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient® Inspire has been the platform of choice at my organization, and it allows for easy setup and data manipulation.”

“We recommend Quadient® Inspire based on its ease of use and intuitive user interface.”

Challenges

Bluegrass Integrated Communications sought a solution that would enable sophisticated data handling and automation capabilities.

Use Case

Their primary revenue stream is a combination of Direct Mail and Transactional.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

They send between 1-5 million customer communications per month using Quadient® Inspire.

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Enterprise client user control over content (Inspire Remote Authoring)
  • Responsive communications design (Inspire Dynamic Communications)
  • Large batch production

Results

Bluegrass Integrated Communications rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Color management: better
  • Digital output and mobile: best in class
  • Scope of features available: best in class
  • Web client remote authoring (Interactive): best in class

Achievements:

  • Reduction in time to create communications
  • Cost savings

Case Study: Systex

Introduction

This case study of systex.com.tw is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Sophisticated data handling and automation capabilities
  • Bring variable data applications to a more professional and industrial level

Use Case

Systex sends more than 100 million customer communications per month using Quadient® Inspire. Their primary revenue stream is Transactional business documents (billing, statements, contracts, correspondence).

Systex serves the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Easy and quick omnichannel proofing
  • Color management and transpromo

Results

Systex evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • Objectf Lune (Planet Press and Pres)
  • ISIS

They rated the following Quadient capabilities compared to the competition:

  • Performance and scalability: significantly better
  • Color management: significantly better
  • Digital output and mobile: significantly better
  • Scope of features available: significantly better
  • Web client remote authoring (Interactive): significantly better

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing

Case Study: Hot Schedules

Introduction

This case study of Hot Schedules is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“Quadient® Inspire enables us to offer our clients a more robust snapshot of their sales, goals, year-over-year numbers, etc.”

“Quadient® Inspire has been essential for keeping our man-hours down.”

Challenges

Hot Schedule’s primary revenue stream is Commercial offset printing for brochure, books and magazines.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top driver for purchasing Quadient® Inspire:

  • Sophisticated data handling and automation capabilities

Use Case

They sought a solution that would enable responsive communications design (Inspire Dynamic Communications).

Results

Hot Schedules evaluated the following other CCM vendor before choosing Quadient® Inspire

  • Opentext (Streamserve, Actuate, Legodo)

They rated Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Color management: better
  • Digital output and mobile: significantly better
  • Scope of features available: significantly better
  • Web client remote authoring (Interactive): significantly better

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • Ability to offer new value-added services to clients

Case Study: Red Book Solutions

Introduction

This case study of Red Book Solutions, a HotSchedules Company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service.

“We have been able to improve the level of ingenuity we offer to our clients. Previously, we had certain constraints related to printing the products we produce. Now we can say “Yes” to our clients instead of “No…sorry, we can’t do that.”"

“We can produce our products more reliably with Quadient® Inspire. It allows us to be more efficient and therefore reduces our costs. As a result, we have had the opportunity to invest our resources (in terms of manpower that we’ve saved) into new development projects.”

Challenges

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Bring variable data applications to a more professional and industrial level

Use Case

Red Book Solutions sends 1-5 million customer communications per month using Quadient® Inspire.

Their primary revenue stream is commercial offset printing: brochure, books, magazines in the retail and loyalty industries.

Results

Red Book Solutions evaluated the following other CCM vendors before choosing Quadient® Inspire:

  • Home grown solution
  • XMPie

They rated the following Quadient capabilities compared to the competition as follows:

  • Performance and scalability: best in class
  • Scope of features available: best in class

Achievements:

  • Reduction in time to create communications
  • The ability to offer new value-added services

Case Study: Medium Enterprise Computer Software Company

Introduction

This case study of a medium enterprise computer software company is based on a February 2016 survey of Quadient Technology customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The client’s primary revenue stream is IT and Digital services : BPO, IT projects, Digital outputs, Mobile, email.

They serve the following industries:

  • Retail and loyalty
  • Banks and financial services
  • Insurance and Health
  • Government, Telco & utilities

Top drivers for purchasing Quadient® Inspire:

  • Repurpose legacy templates and print output
  • Sophisticated data handling and automation capabilities
  • Consolidate multiple customer communications products

Use Case

The most important capabilities when implementing Quadient® Inspire were as follows:

  • Quick application development turnaround
  • Large batch production

Results

The client evaluated the following other CCM vendor before choosing Quadient® Inspire

  • Pitney Bowes / Doc1

The client rated the following Quadient® Inspire capabilities as better than the competition:

  • Performance and scalability
  • Color management
  • Digital output and mobile
  • Scope of features available
  • Web client remote authoring (Interactive)

Achievements:

  • Reduction in time to create communications
  • Cost savings
  • The ability to offer new value-added services to clients
  • The ability to move to full color printing