A consultant of a large enterprise telecommunications services company is very likely to recommend NETSCOUT:
I think NetScout nGeniusONE is the best product out there. I love what it does for our VoLTE monitoring.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NetScout?”
A Network Administrator of an enterprise telecommunications services company is very likely to recommend NETSCOUT:
We have been using NETSCOUT nGeniusONE for many years and it has always met our network monitoring requirements.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NetScout?”
100% of surveyed customers spent 30+ hours on average in the war room resolving a core service incident BEFORE using NETSCOUT. After deploying and using NETSCOUT, 80% of customers dropped the average time to 10 hours and less — a reduction of 66% minimum.
93% of surveyed customers who increased quality of end-user experience and/or reduced operational expenses with NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology agree NETSCOUT’S nGeniusONE Service Assurance product offers a unique and holistic, end-to-end view of applications, network service dependencies and interrelationships.
79% of surveyed customers who reduced operational expenses with NETSCOUT nGeniusONE find that using its single service-oriented performance management platform is most effective in triaging network service-performance issues.
With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.
— Engineer, Large Enterprise Telecommunications Services Company
A Fortune 500 telecommunications services company increased quality of end-user experience and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.
A U.S. federal government agency increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.
An engineer of a large enterprise energy & utilities company is likely to recommend* NETSCOUT:
“The NETSCOUT nGeniusONE platform is very powerful and provides unique visibility across several technologies.”
*Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
An IT Manager of a small business energy & utilities company is very likely to recommend* NETSCOUT for the following reason:
“Our company has benefited by the advantages of NETSCOUT’s service triage capabilities.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
An IT Administrator of an educational institution is very likely to recommend* NETSCOUT:
“I’ve been using the product for over 9 years. The NETSCOUT company works with the customer on enhancing the product, with solid results over time. The product provides true, application behavior and performance statistics, with supporting packet data in one single interface.”
*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NetScout?”
We are able to visualize user experience — this wasn’t possible for us before. The improvement there is 80%. Also, unlike before we started using NETSCOUT nGeniusONE, we can now provide dashboard views on critical application and network services. The improvement there is 90%+.
— Operations Manager, Membership Organization
An engineer of a medium enterprise transportation services company is very likely to recommend* NETSCOUT for the following reason:
“NETSCOUT’s nGeniusONE product is the best in the industry for packet forensics.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
[The NETSCOUT nGeniusONE solution gives TELUS] a consistent holistic, end-to-end view of [our critical] service delivery network infrastructure. It has increased our service uptime and end-user productivity.
— Garry Alter, Design Specialist, TELUS Corporation
A large enterprise telecommunications services company increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NetScout to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.
NETSCOUT nGeniusONE gives you a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.
— IT Professional, Large Enterprise Food Company
With NETSCOUT nGeniusONE solution you can see the actual packet flows allowing network engineers to quickly identify problem areas, i.e., servers responding slowly to requests due to Storage Area Network (SAN) issues.
— IT Manager, Large Enterprise Aerospace & Defense Company
Large Enterprise Aerospace & Defense Contractor Recommends NETSCOUT, saying:*
“The NETSCOUT nGeniusONE solution is a very solid product. It helps our technical people drill down to the problem very quickly, thus saving us a lot of time with MTTK.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
Wenxin Ma, a Principal Architect at iBasis, Inc., recommends * NETSCOUT:
“NETSCOUT nGeniusONE’s rich functionalities and approach to network monitoring, troubleshooting, and reporting as well, provides great automation. You get a very detailed end-to-end view of user services.”
Luciano Moraes Dias, a Senior IT Architect at Grupo Boticario, is very likely to recommend* NETSCOUT for the following reason:
“NETSCOUT is helping to solve huge problems in our IT infrastructure [and at great speed.]”
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
NETSCOUT is helping us solve significant problems in our IT infrastructure. We are able to find the root problem more quickly, find minor errors that could affect application performance, and also reduce troubleshooting time.
— Luciano Moraes Dias, Senior IT Architect, Grupo Boticario
We get great data granularity from NETSCOUT nGeniusONE. It is great for application support. We now can get a deeper look into the network and application performance at the customer experience level. Knowing which servers behind specific services are responding with errors, or not responding at all, is invaluable information.
— Network Administrator, Educational Institution
It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.
— Dhaval Parikh, Senior Network Administrator, BT America Inc
An IT Architect of a S&P 500 computer software company is very likely to recommend* NETSCOUT for the following reason:
“NETSCOUT nGeniusONE Service Assurance is a great product that delivers outstanding value. We’ve been using NetScout for many years and have been extremely happy with the product in all phases.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
An engineer of a large enterprise aerospace & defense company is very likely to recommend* NETSCOUT for the following reason:
“It is a common occurrence for me to be called in for a postmortem after resolving a network issue to gasps of awe and amazement after I show the team all the data I have collected in NETSCOUT nGeniusONE.”
*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
A Senior IT Architect of a Global 500 pharmaceuticals company is very likely to recommend* NETSCOUT for the following reason:
“The attention from the account team is fabulous. We have a RSE and a SME / Account Engineer. Any questions, concerns, and training is provided without question.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
I’m a long-time user of NETSCOUT. I think nGeniusONE is a revolutionary step forward for network performance management. It helps us gather empirical data to redirect the efforts of the war room.
— IT Specialist, Global 500 Banking Company
I have solved problems in my network using NETSCOUT products. We now have visibility into service-enabling protocols used to deliver voice services, which bolsters the identification of issues.
— Operations Manager, Large Enterprise Media & Entertainment Company
Having the NETSCOUT nGeniusONE dashboard gives us a ‘one-stop shop’ in application visibility. It also allows other IT specialties to monitor their services more proactively, keeping ahead of service related issues. All of this helps to improve customer service and provide more value to the organization. It is an extremely reliable product with excellent customer support.
— IT Manager, Large Enterprise Health Care Company
Garry Alter, a Design Specialist at TELUS Corporation, is very likely to recommend* NETSCOUT for the following reason:
“The NETSCOUT nGeniusONE Service Assurance solution provides great value and benefit for network monitoring, supports our operational effectiveness and significantly reduces our MTTR.”
Arturo Aguilar, a IT Architect at Netcontroll, is very likely to recommend* NETSCOUT:
“The NETSCOUT nGeniusONE Service Assurance product is a very useful tool. It helps find significant errors in our network quickly and graphs the traffic in the network so we have better visibility and understanding of network issues.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.
— Network Administrator, Global 500 Aerospace & Defense Company
NETSCOUT provides visibility precision at multiple layers of the OSI model. This includes the ability to drive at the who/what/when of the infrastructure.
— IT Director, Medium Enterprise Transportation Services Company
An engineer of a government defense logistics agency is very likely to recommend* NETSCOUT for the following reason:
“Throughout the years, the NETSCOUT solution has constantly shown us what we need and grown with technologies (protocols) as we combine our various architectures: 10-100-1000 Ethernet/WiFi.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
In a multi-vendor environment, NETSCOUT’s solution gives the entire IT organization the ability to rule out areas and focus on the true impact. This reduces time spent in the war room. We have increased knowledge of end-to-end service performance and end-user experience as well.
— Senior IT Architect, Global 500 Pharmaceuticals Company
The NETSCOUT nGeniusONE platform provides me with a consistent method of capturing traffic flow information for problem resolution. I have higher confidence in finding root cause and preventing the re-occurrence of same service delivery problems.
— Senior IT Architect, Global 500 Professional Services Company
This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.”
This case study of a large enterprise telecommunications services company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“NETSCOUT nGeniusONE gives us a consistent and holistic, end-to-end view of our entire service delivery infrastructure.”
This case study of Turkcell Iletisim Hizmetleri A.S. is based on a June 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT products help us to troubleshoot performance deficiencies in our network much faster.”
This case study of United States Postal Service is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT products and services have consistently met our needs for over 10 years. nGeniusONE version 5.4 has provided multiple means for detailed performance analysis.”
This case study of BT America Inc is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.”
This case study of J.R. Simplot Company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.
“NETSCOUT nGeniusONE gives us a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NetScout allows you to pinpoint the cause of most performance related issues.”
