Customer Satisfaction



Comprehensive Service Assurance Solution

With NETSCOUT nGeniusONE we now have more detailed, granular hop-hop analysis, media analysis, NSI cellular & IMS data correlation, an all-in-one dashboard with comprehensive views of data.

Consultant, Large Enterprise Telecommunications Services Company

Customer Says nGeniusONE is the Best Product

A consultant of a large enterprise telecommunications services company is very likely to recommend NETSCOUT:

I think NetScout nGeniusONE is the best product out there. I love what it does for our VoLTE monitoring.

Global Telecom Long-Time User of NETSCOUT

A Network Administrator of an enterprise telecommunications services company is very likely to recommend NETSCOUT:

We have been using NETSCOUT nGeniusONE for many years and it has always met our network monitoring requirements.

NETSCOUT Gives Telecom Enhanced Visibility of Their Network

The NETSCOUT nGenius solution gives us a broader enterprise view of traffic and application flows throughout our geographically diverse network.

Network Administrator, Large Enterprise Telecommunications Services Company

Overwhelming Majority of IT Organizations Slash Expenses, Improve Service Uptime

93% of surveyed customers who increased quality of end-user experience and/or reduced operational expenses with NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology agree NETSCOUT’S nGeniusONE Service Assurance product offers a unique and holistic, end-to-end view of applications, network service dependencies and interrelationships.

93%

Telecom Improves Service Uptime

With NETSCOUT nGeniusONE, our telecommunications company has derived some core benefits. We get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.

Engineer, Large Enterprise Telecommunications Services Company

Telecom Says nGeniusONE is “Outstanding”

An engineer of a large enterprise telecommunications services company is very likely to recommend* NETSCOUT for the following reason:

“The NETSCOUT nGeniusOne solution is outstanding, and NETSCOUT provides us excellent post-sale support.”

NETSCOUT Proves Its Value for Network Monitoring

An IT Manager of a large enterprise telecommunications services company is very likely to recommend NETSCOUT:

“The NETSCOUT nGeniusONE tool has proven its value for network monitoring and/or performance reporting.”

NETSCOUT Provides Unparalleled Service Performance

The nGeniusONE product provides real-time performance views for all IT services critical to our business.

Engineer, Large Enterprise Energy & Utilities Company

Network Engineer says NETSCOUT nGeniusONE, “Very Powerful”

An engineer of a large enterprise energy & utilities company is likely to recommend* NETSCOUT:

“The NETSCOUT nGeniusONE platform is very powerful and provides unique visibility across several technologies.”

*Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Asian Energy & Utilities Company Boosts Service Triage

An IT Manager of a small business energy & utilities company is very likely to recommend* NETSCOUT for the following reason:

“Our company has benefited by the advantages of NETSCOUT’s service triage capabilities.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Energy & Utilities Company Improves UC Monitoring

We are now able to monitor Microsoft Lync using our NETSCOUT nGeniusONE solution [whereas before that was unavailable to us].

Network Administrator, Large Enterprise Energy & Utilities Company

Customer Praises nGeniusONE Dashboard

With NETSCOUT nGeniusONE, you get significant application performance information in one simple, yet substantial, interactive interface, which makes researching issues easy.

IT Administrator, Educational Institution

Educational Institution Says NETSCOUT Gives Extraordinary Support & is Great Product

An IT Administrator of an educational institution is very likely to recommend* NETSCOUT:

“I’ve been using the product for over 9 years. The NETSCOUT company works with the customer on enhancing the product, with solid results over time. The product provides true, application behavior and performance statistics, with supporting packet data in one single interface.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NetScout?”

NETSCOUT — A Superior Service Assurance Solution

93% of surveyed IT organizations are likely to recommend NETSCOUT.

93%

Government Organization Achieves Remarkable Results

We are able to visualize user experience — this wasn’t possible for us before. The improvement there is 80%. Also, unlike before we started using NETSCOUT nGeniusONE, we can now provide dashboard views on critical application and network services. The improvement there is 90%+.

Operations Manager, Membership Organization

Railroad Company Improves Network Monitoring

We are now able to quickly determine the cause of network problems, like a congestion issue that we had, which we weren’t able to do before.

Engineer, Global 500 Transportation Services Company

TELUS Corporation Reaps Impressive Benefits

[The NETSCOUT nGeniusONE solution gives TELUS] a consistent holistic, end-to-end view of [our critical] service delivery network infrastructure. It has increased our service uptime and end-user productivity.

Garry Alter, Design Specialist, TELUS Corporation

Complete End-to-End Network Monitoring and Reporting Bolsters Telcom’s Service Performance

An engineer of a large enterprise telecommunications services company is very likely to recommend* NETSCOUT for the following reason:

It’s so much easier for me to monitor our network holistically or globally instead of logging into each of the devices. Report will tell me what’s wrong with the network every morning as well. Also, I can create monthly reports and have them emailed to me at the beginning of every month, and that is invaluable.

nGeniusONE a Tour de Force of Service Assurance

NETSCOUT nGeniusONE gives you a consistent holistic, end-to-end view of the network service delivery infrastructure. It helps to reduce time spent in the war room, initiate swifter problem resolution and reduce MTTK, while increasing service uptime and end-user productivity. NETSCOUT allows you to pinpoint the cause of most performance related issues.

IT Professional, Large Enterprise Food Company

Top Agriculture Company Receives Great Value

An IT professional at a leading agribusiness in America is very likely to recommend* NETSCOUT:

“NETSCOUT nGeniusONE is an excellent product that gives extremely valuable information and statistics relating to our network.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Lincoln Financial Group: “nGeniusONE is All Knowing”

The NETSCOUT nGeniusONE tool is ‘all knowing.’ It helps us with identifying who and what people — and applications — were causing network congestion and other problems.

John Griggs, Network Administrator, Lincoln National Corporation

Great Post-Sale Product Support

NETSCOUT has good product support and clear a roadmap of their product’s direction. We like nGeniusONE it as it gives us an end-to-end view of our infrastructure.

Mahmoud Yassin, Senior IT Architect, National Bank of Abu Dhabi (NBAD)

Aerospace & Defense Company Quickly Identifies & Solves Problems with NETSCOUT

With NETSCOUT nGeniusONE solution you can see the actual packet flows allowing network engineers to quickly identify problem areas, i.e., servers responding slowly to requests due to Storage Area Network (SAN) issues.

IT Manager, Large Enterprise Aerospace & Defense Company

Companhia Energy of Brazil Bolsters Its Network Monitoring

With NETSCOUT nGeniusONE, we get a consistent holistic, end-to-end view of our service delivery infrastructure.

Esdras Silva, IT Systems Analyst, Companhia Energy

iBasis Loves NETSCOUT

Wenxin Ma, a Principal Architect at iBasis, Inc., recommends * NETSCOUT:

“NETSCOUT nGeniusONE’s rich functionalities and approach to network monitoring, troubleshooting, and reporting as well, provides great automation. You get a very detailed end-to-end view of user services.”

Fidelity Investments Recommends NETSCOUT

NETSCOUT is one product you can rely on with its analytics and packet capture capabilities.

Ernie Yumul, Engineer, Fidelity Investments

SBV Services Secures Business – Critical Applications With NETSCOUT

“The NETSCOUT nGeniusONE Service Assurance platform has given tremendous relief to my organization regarding network monitoring and the optimization of our business-critical applications.”

Brazilian Company Grupo Boticario Vastly Improves Service Triage Using NETSCOUT

NETSCOUT is helping us solve significant problems in our IT infrastructure. We are able to find the root problem more quickly, find minor errors that could affect application performance, and also reduce troubleshooting time.

Luciano Moraes Dias, Senior IT Architect, Grupo Boticario

NETSCOUT Solves Problems With Brazilian Company’s Network Infrastructure

Luciano Moraes Dias, a Senior IT Architect at Grupo Boticario, is very likely to recommend* NETSCOUT for the following reason:

“NETSCOUT is helping to solve huge problems in our IT infrastructure [and at great speed.]”

Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

Popular Educational Institution Enhances Network and Application Performance

We get great data granularity from NETSCOUT nGeniusONE. It is great for application support. We now can get a deeper look into the network and application performance at the customer experience level. Knowing which servers behind specific services are responding with errors, or not responding at all, is invaluable information.

Network Administrator, Educational Institution

BT America Loves NETSCOUT for Its Service Assurance Capabilities

It is a great product. We are able to troubleshoot issues faster. I love using NETSCOUT. Before we didn’t grasp the full extent of our network problems, but now we can and we analyze the problems much quicker than before. Also, the information is succinct to the issue without confusing the issue by providing too much information. That saves time.

Dhaval Parikh, Senior Network Administrator, BT America Inc

An IT Architect of a S&P 500 computer software company is very likely to recommend* NETSCOUT for the following reason:

“NETSCOUT nGeniusONE Service Assurance is a great product that delivers outstanding value. We’ve been using NetScout for many years and have been extremely happy with the product in all phases.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

NETSCOUT nGeniusONE Amazes Staff

An engineer of a large enterprise aerospace & defense company is very likely to recommend* NETSCOUT for the following reason:

“It is a common occurrence for me to be called in for a postmortem after resolving a network issue to gasps of awe and amazement after I show the team all the data I have collected in NETSCOUT nGeniusONE.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

World-Renowned Pharmaceutical Giant Praises NETSCOUT Post-Sale Support

A Senior IT Architect of a Global 500 pharmaceuticals company is very likely to recommend* NETSCOUT for the following reason:

“The attention from the account team is fabulous. We have a RSE and a SME / Account Engineer. Any questions, concerns, and training is provided without question.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

NETSCOUT a “Revolutionary Step Forward” in Network and Application Performance Management

I’m a long-time user of NETSCOUT. I think nGeniusONE is a revolutionary step forward for network performance management. It helps us gather empirical data to redirect the efforts of the war room.

IT Specialist, Global 500 Banking Company

NETSCOUT nGeniusONE a “One-Stop Shop” for Service Triage

Having the NETSCOUT nGeniusONE dashboard gives us a ‘one-stop shop’ in application visibility. It also allows other IT specialties to monitor their services more proactively, keeping ahead of service related issues. All of this helps to improve customer service and provide more value to the organization. It is an extremely reliable product with excellent customer support.

IT Manager, Large Enterprise Health Care Company

ANPI Saves “Massive Amounts of Time”

Using nGeniusONE, we are able to go back in time and gather data about an issue without trying to reproduce it. This saves massive amounts of time in resolving [network] issues.

Rick Hopkin, Engineer, ANPI

Popular Canadian Telecom Boosts Service Uptime With NETSCOUT

NETSCOUT allows us to increase service uptime, reliability, and customer sentiment. It’s a great product with a great support team.

Network Administrator, Large Enterprise Telecommunications Services Company

A Complete Service Assurance Solution

Garry Alter, a Design Specialist at TELUS Corporation, is very likely to recommend* NETSCOUT for the following reason:

“The NETSCOUT nGeniusONE Service Assurance solution provides great value and benefit for network monitoring, supports our operational effectiveness and significantly reduces our MTTR.”

NETSCOUT nGeniusONE Delivers Real Results

The NETSCOUT nGeniusONE Service Assurance platform allows us to discover the underlying problems significantly faster in: A) database communication, B) in finding the application and user that is saturating an interlink between data centers, and lastly, C) to discover the flows of a specific application in the network.

Arturo Aguilar, IT Architect, Netcontroll

Network Admin Uses NETSCOUT Solution to Reduce MTTK by 85% and Foster IT Collaboration

With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.

Network Administrator, Global 500 Aerospace & Defense Company

NETSCOUT Helps Keep People Moving in the Global Travel and Tourism Industry

An engineer of a large enterprise consumer services company is very likely to recommend* NETSCOUT for the following reason:

“NETSCOUT has proven to be very beneficial to us with its day-to-day service performance visibility into our network.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”

NETSCOUT products and services have consistently met our needs for over 10 years. nGeniusONE version 5.4 has provided multiple means for detailed performance analysis.

IT Manager, Large Federal Government Agency

NETSCOUT nGeniusONE is The “Easy Button”

The NETSCOUT nGeniusONE Service Assurance platform is the “easy button” for us. NETSCOUT nGeniusONE version 5.4 has provided multiple means for performance analysis of our ongoing network monitoring.

IT Manager, Large Federal Government Agency