Certent Customer Research
What benefits have you experienced, or expect to experience, as a result of using Certent?
| Improved the efficiency of business processes |
|
|
| Reduced time spent with back office workflow and manual operations |
|
|
| Enhanced scalability |
|
|
| More stable platform |
|
|
| Proactive versus reactive management [support, consulting, troubleshooting, etc.] |
|
|
| Reduced costs |
|
Certent Customer Research
What benefits have you experienced, or expect to experience, as a result of using Certent?
| Improved the efficiency of business processes |
|
|
| Reduced time spent with back office workflow and manual operations |
|
|
| More stable platform |
|
|
| Enhanced scalability |
|
|
| Reduced costs |
|
|
| Proactive versus reactive management [support, consulting, troubleshooting, etc.] |
|
Certent Customer Research
What benefits have you experienced, or expect to experience, as a result of using Certent?
| Improved the efficiency of business processes |
|
|
| Reduced time spent with back office workflow and manual operations |
|
|
| More stable platform |
|
|
| Enhanced scalability |
|
|
| Reduced costs |
|
|
| Proactive versus reactive management [support, consulting, troubleshooting, etc.] |
|
Certent Customer Research
What benefits have you experienced, or expect to experience, as a result of using Certent?
| Improved the efficiency of business processes |
|
|
| Reduced time spent with back office workflow and manual operations |
|
|
| More stable platform |
|
|
| Enhanced scalability |
|
|
| Proactive versus reactive management [support, consulting, troubleshooting, etc.] |
|
|
| Reduced costs |
|
Certent Customer Research
What challenges were you experiencing with your previous vendor(s) that prompted you to evaluate Certent?
| Needed an expanded feature set |
|
|
| Report Creation ( Time outs, data inclusion, lack of function) |
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|
| Usability of platform, difficult to navigate |
|
|
| Difficulty scaling to meet business needs |
|
|
| Untimely support/poor customer experience |
|
