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CA App Experience Analytics Case Studies

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CA App Experience Analytics Case Study

Fortune 500 Insurance Company Improves User Experience and Gains Real User Insight with CA App Experience Analytics

Introduction

This case study of a Fortune 500 insurance company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This F500 insurance company addressed the following challenges with CA App Experience Analytics:

  • Inconsistent or poor app performance
  • A lack of visibility into app crashes and web errors
  • A lack of visibility into app design or navigation flaws
  • A lack of actionable app analytics for planning and deep insight
  • An inability to understand the user experience across channels

This F500 insurance company evaluated the following vendors for mobile / web monitoring:

  • New Relic
  • Crittercism / Apteligent

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Usage analytics to gain insights into retention rates, usage patterns, time spent in app, etc.
  • Design visualizations to gain insights into app design with touch and gesture heatmaps, video session replay, and app flows
  • Data studio as an open-source analytics engine
  • Mobile crash and web error analytics

Results

This surveyed F500 insurance company achieved the following results with CA App Experience Analytics:

CA App Experience Analytics most important capabilities:

  • Understanding the customer journey across channels
  • Ability to improve digital performance
  • Design for the user experience

This F500 insurance company rated CA App Experience Analytics on the following:

  • Usage analytics: superior
  • Performance analytics: significantly superior
  • Crash analytics: significantly superior
  • Omnichannel insights: significantly superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved the following:

  • End-user experience: 75% to 50%
  • Application performance: more than 75%
  • Mobile crash occurrences: more than 75%
  • Star ratings: 75% to 50%
  • Customer retention: more than 75%

With CA App Experience Analytics, this F500 insurance company will:

  • Improve app design and user experience based on real-user insights
  • Improve the quality of the applications our organization delivers
  • Have a faster feedback cycle between operations and development to address performance issues
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, this F500 insurance company has achieved the following using CA App Experience Analytics:

  • Quickly identify if an app issue is with the design, code, or infrastructure
  • Proactively manage the user experience to create a competitive advantage for their business
  • Better understand our users through usage analytics
  • Fuel collaboration across our organization to enable continuous performance and quality improvements

CA App Experience Analytics Case Study

Global 500 Bank Gains Real User Insight & Improves User Experience with CA App Experience Analytics

Introduction

This case study of a Global 500 banking company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This global 500 bank addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Lack of visibility into app design or navigation flaws
  • Lack of actionable app analytics for planning and deep insight
  • Inability to understand the user experience across channels

Use Case

The most valuable CA App Experience Analytics features for this global 500 bank include:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • Mobile crash and web error analytics

Results

This surveyed global 500 bank achieved the following results with CA App Experience Analytics:

CA App Experience Analytics capabilities most important to the organization:

  • Ability to improve digital performance
  • Single tool that monitors across the web, mobile, and wearable apps

Rated CA App Experience Analytics::

  • Usage analytics: superior
  • Performance analytics: superior
  • Crash analytics: superior

With CA App Experience Analytics, this global 500 bank will:

  • Improve app design and user experience based on real-user insights
  • Improve the quality of the applications their organization delivers
  • Have a faster feedback cycle between operations and development to address performance issues
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, this global 500 bank has achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure
  • Better understands our users through usage analytics
  • Fuels collaboration across our organization to enable continuous performance and quality improvements

CA App Experience Analytics Case Study

Telecommunications Services Company Improves User Experience with CA App Experience Analytics

Introduction

This case study of a medium enterprise telecommunications services company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This telecom services company addressed the following challenges with CA App Experience Analytics:

  • Inconsistent or poor app performance
  • Lack of visibility into app crashes and web errors
  • Lack of visibility into app design or navigation flaws
  • Inability to understand the user experience across channels

Use Case

Most valuable CA App Experience Analytics features:

  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Usage analytics to gain insights into retention rates, usage patterns, time spent in app, etc.
  • Mobile crash and web error analytics

Results

The surveyed telecom services company achieved the following results with CA App Experience Analytics:

CA App Experience Analytics capabilities most important to the organization:

  • Ability to improve digital performance
  • Design for the user experience

Rated CA App Experience Analytics on the following:

  • Usage analytics: highly superior
  • Performance analytics: highly superior
  • Crash analytics: highly superior
  • Omnichannel insights: superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved the following:

  • End-user experience: 75% to 50%

With CA App Experience Analytics, this telecom services company will:

  • Improve app design and user experience based on real-user insights
  • Have a faster feedback cycle between operations and development to address performance issues

To date, this telecom services company achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure
  • Better understands our users through usage analytics

CA App Experience Analytics Case Study

Econocom Group Improves User Experience with CA App Experience Analytics

Introduction

This case study of Econocom Group is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

The business challenges that led Econocom Group to evaluate and ultimately select CA App Experience Analytics:

  • A lack of actionable app analytics for planning and deep insight
  • An inability to understand the user experience across channels

Econocom evaluated the following vendors for mobile / web monitoring:

  • Crittercism / Apteligent

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Mobile crash and web error analytics

Results

CA App Experience Analytics capabilities most important to Econocom Group:

  • Understanding the customer journey across channels
  • Improving digital performance
  • Designing for the user experience
  • Single tool that monitors across the web, mobile, and wearable apps

Econocom Group rated CA App Experience Analytics capabilities:

  • Usage analytics: significantly superior
  • Crash analytics: superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved the following:

  • End-user experience more than 50%
  • Application performance more than 50%
  • Mobile crash occurrences more than 75%

By adopting CA App Experience Analytics, Econocom will:

  • Improve app design and user experience based on real-user insights
  • Increase the delivery speed of new application
  • Have a faster feedback cycle between operations and development to address performance issues

Econocom achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure
  • Proactively manages the user experience to create a competitive advantage for their business
  • Better understands their users through usage analytics
  • Fuels collaboration across their organization to enable continuous performance and quality improvements

CA App Experience Analytics Case Study

Large Banking Company Improves User Experience with CA App Experience Analytics

Introduction

This case study of a large enterprise banking company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

The business challenges that led this large banking company to evaluate and ultimately select CA App Experience Analytics:

  • Inconsistent or poor app performance
  • Lack of visibility into app crashes and web errors
  • Lack of actionable app analytics for planning and deep insight
  • Inability to understand the user experience across channels

This bank evaluated the following vendors for mobile / web monitoring:

  • AppDynamics

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)
  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Usage analytics to gain insights into retention rates, usage patterns, time spent in app, etc.
  • Data studio as an open-source analytics engine
  • Mobile crash and web error analytics

Results

CA App Experience Analytics capabilities most important to this banking company:

  • Understanding the customer journey across channels
  • Ability to improve digital performance
  • Single tool that monitors across the web, mobile, and wearable apps

This large banking company rated CA App Experience Analytics capabilities:

  • Usage analytics: highly superior
  • Performance analytics: significantly superior
  • Crash analytics: highly superior
  • Omnichannel insights: superior
  • Customizations (e.g. Data Studio): significantly superior

CA App Experience Analytics improved the following for this banking company:

  • End-user experience: more than 75%
  • Application performance: more than 50%
  • Customer retention: more than 75%

By adopting CA App Experience Analytics, this large banking company will:

  • Improve the quality of the applications their organization delivers
  • Have a faster feedback cycle between operations and development to address performance issues
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, this large banking company as achieved the following using CA App Experience Analytics:

  • Quickly identify if an app issue is with the design, code, or infrastructure
  • Better understand our users through usage analytics
  • Fuels collaboration across our organization to enable continuous performance and quality improvements

CA App Experience Analytics Case Study

Attuned Technology Gains Real-User Insight with CA App Experience Analytics

Introduction

This case study of Attuned Technology is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service.

“With CA App Experience Analytics, we improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

Attuned Technology addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Lack of visibility into app design or navigation flaws

This customer evaluated the following vendors for mobile / web monitoring:

  • AppDynamics
  • New Relic

Use Case

Most valuable CA App Experience Analytics features:

  • User experience analytics for a comprehensive view of the user experience across all apps and platforms
  • Mobile crash and web error analytics

Results

Attuned Technology found CA App Experience Analytics ability to improve digital performance as the most important for their organization.

Attuned rated CA App Experience Analytics on the following:

  • Usage analytics: superior
  • Crash analytics: superior
  • Customizations (e.g. Data Studio): superior

CA App Experience Analytics improved end-user experience: 75% to 50%

With CA App Experience Analytics, this customer will:

  • Improve app design and user experience based on real-user insights
  • Improve the quality of the applications their organization delivers
  • Understand which problems are the most important to address first and are able to quickly triage the issue

To date, Attuned has achieved the following using CA App Experience Analytics:

  • Proactively manage the user experience to create a competitive advantage for our business
  • Better understands our users through usage analytics

CA App Experience Analytics Case Study

CA App Experience Analytics Helps Identify Usage Patterns Across our Applications

Introduction

This case study of a small business computer software company is based on an October 2016 survey of CA App Experience Analytics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With CA App Experience Analytics, we have improved the user experience of our applications and gained real-user insight to help quickly understand performance, crashes and errors, and usage patterns across our applications.”

Challenges

This customer addressed the following challenges with CA App Experience Analytics:

  • Lack of visibility into app crashes and web errors
  • Inability to understand the user experience across channels

This customer evaluated the following vendors for mobile / web monitoring:

  • Dynatrace
  • IBM

Use Case

Most valuable CA App Experience Analytics features:

  • Performance analytics for deep visibility into mobile, web, or back-end systems (mainframe, cloud, etc.)

Results

Rated CA App Experience Analytics on the following:
  • Performance analytics: superior
  • Crash analytics: superior

CA App Experience Analytics improved the following:

  • End-user experience: 75% to 50%
  • Application performance: more than 75%
  • Mobile crash occurrences: 75% to 50%

With CA App Experience Analytics, this customer will:

  • Improve the quality of the applications our organization delivers

This customer achieved the following using CA App Experience Analytics:

  • Quickly identifies if an app issue is with the design, code, or infrastructure


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