How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?
An IT Architect of an educational institution is very likely to recommend* NETSCOUT for the following reason:
“Traffic data does not lie.”
*Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
In a multi-vendor environment, NETSCOUT’s solution gives the entire IT organization the ability to rule out areas and focus on the true impact. This reduces time spent in the war room. We have increased knowledge of end-to-end service performance and end-user experience as well.
— Senior IT Architect, Global 500 Pharmaceuticals Company
An engineer of a government defense logistics agency is very likely to recommend* NETSCOUT for the following reason:
“Throughout the years, the NETSCOUT solution has constantly shown us what we need and grown with technologies (protocols) as we combine our various architectures: 10-100-1000 Ethernet/WiFi.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
With nGeniusONE from NETSCOUT, I get reports that show where the performance problem was created. The nGeniusONE solution helps reduce time spent searching for a root cause and increases the time available to spend on other functions.
— Network Administrator, Global 500 Aerospace & Defense Company
IT teams dramatically reduced time spent resolving a core service incident, from approximately 14 hours on average using traditional performance management tools to around 6 hours on average using nGeniusONE platform
30+ hours
20-30 hours
10-20 hours
5-10 hours
Up to 5 hours
| Traditional Tools (Before) |
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| NetScout Solution (After) |
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The NETSCOUT nGeniusONE platform provides me with a consistent method of capturing traffic flow information for problem resolution. I have higher confidence in finding root cause and preventing the re-occurrence of same service delivery problems.
— Senior IT Architect, Global 500 Professional Services Company
A large enterprise banking company increased quality of end-user experience, reduced operational expenses, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT.
% of surveyed IT organizations that experienced exceptional IT results from NETSCOUT solutions.
| Increase in quality of end-user experience |
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| Improved IT staff productivity |
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| Reduction in operational expenses |
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| Displacing several performance management tools with a single platform from NetScout |
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| Other |
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An engineer of a large enterprise consumer services company is very likely to recommend* NETSCOUT for the following reason:
“NETSCOUT has proven to be very beneficial to us with its day-to-day service performance visibility into our network.”
*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend NETSCOUT?”
Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.
75-100%
50-74%
25-49%
10-24%
Up to 10%
| Problem identification |
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| Service performance management |
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| Reduced MTTK |
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| Shorter service disruptions |
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| Reduced time spent in war room |
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NETSCOUT provides visibility precision at multiple layers of the OSI model. This includes the ability to drive at the who/what/when of the infrastructure.
— IT Director, Medium Enterprise Transportation Services Company
