ChiroTouch Services Overview

ChiroTouch is a comprehensive solution that is built to seamlessly work with additional and integrated partner services.



ChiroTouch Customer Statistic

Improved compliance with CTSecure

55% of customers surveyed that have CTSecure daily back-up have shown compliance improvement.

ChiroTouch Customer Statistic

Insurance Practices Love CTProCLear & CTVerify!

55% of ChiroTouch customers that have an insurance practice use CTProClear and CTVerify.

55%

ChiroTouch Customer Statistic

Improve on billing with CTPayments

83% of ChiroTouch customers using CTPayments have seen improvements in payment processing.

83%

ChiroTouch Customer Statistic

52% of ChiroTouch customers that use CTPayments have an Insurance practice.

52%

ChiroTouch Customer Statistic

Less hassle by going paperless with CTPayments

50% of ChiroTouch customers who use CTPayments have seen less hassle vs. paper-based systems since using ChiroTouch.

50%

ChiroTouch Customer Statistic

62% of ChiroTouch customers who use CTPayments were looking to improve in-office workflows such as billing, scheduling and case management.

62%

ChiroTouch Case Study

Happy Doc switched from Eclipse: ChiroTouch delivers “exceptional” improvement in billing, scheduling, patient flow, claims & SOAP notes

Introduction

This case study of a small business health care company is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has an Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • Its reputation as a market leader
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Improved compliance posture
    • Less hassle vs. paper-based systems
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Claims: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Total chat support experience: very good

ChiroTouch Case Study

Baker Family Chiropractic & Wellness Centre says “Excellent support” from ChiroTouch

Introduction

This case study of Baker Family Chiropractic & Wellness Centre is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
  • Was using Chirosuite- Canada prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Family/pediatric wellness practice.
  • Decided to use ChiroTouch because of the following:
    • Parker Seminar
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTPayments
    • CTIntake Premium 2.0 intake forms
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Personal 1-on-1 training
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: Good improvement
    • Scheduling: Good improvement
    • Patient flow: Good improvement
    • Claims: No improvement
    • Charting / SOAP Notes: Good improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: Exceptional
    • Wait times: Exceptional
    • Friendliness: Exceptional
    • Total chat support experience: Exceptional
    • Total phone support experience: Exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

This DC got caught up from months of notes, and now goes home worry-free everyday.

Introduction

This case study of Back to Health Chiropractic – Taylor is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

“I was MONTHS behind with an old system and now I leave every day 100% done and ready for the next day.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Stop falling behind on charting
  • Was using a combination of different software (billing/scheduling) and paper-based methods prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a 70% Cash – 15% PI – 15% Maj Med practice.
  • Decided to use ChiroTouch because of the following:
    • Saw the software at OCA seminar and liked it.
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • All-in-one dashboard
    • Ease of use
    • Implementation process that is manageable and clear

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • More personal time
    • Staff is regularly caught up on charting / SOAP notes
    • Practice profitability
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • Been to court numerous times in PI cases and won every time based on good quality notes and reasonable care plans.
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • billing: good improvement
    • scheduling: exceptional improvement
    • patient flow: exceptional improvement
    • claims: good improvement
    • charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • technical expertise: exceptional
    • wait times: neutral
    • friendliness: very good
    • total chat support experience: very good
    • total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them so much time.

ChiroTouch Case Study

Robert Zuckerman, D.C.

Introduction

This case study of Robert Zuckerman, D.C. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Improve in-office workflows such as billing, scheduling and case management
    • Attract and retain patients
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a cash practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • ChiroTouch E.H.R. Practice Management Software
    • A maintenance and support service agreement
    • CTSecure daily backup
  • Decided to purchase ChiroTouch for the following features:
    • Ease of use

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: exceptional improvement
    • Scheduling: exceptional improvement
    • Patient flow: exceptional improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: exceptional
    • Wait times: exceptional
    • Friendliness: exceptional
    • Total chat support experience: exceptional
    • Total phone support experience: exceptional
  • Reports that ChiroTouch’s 15-second SOAP notes save them 10-20 hours per month.

ChiroTouch Case Study

Switching from Eclipse, Doctor sees better SOAP notes, improved compliance and communication.

Introduction

This case study of Scott N. MacAdam Chiropractic Corp. is based on a December 2018 survey of ChiroTouch customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ChiroTouch:

  • Selected ChiroTouch software for the following reasons:
    • Migrate to electronic health records (E.H.R.)
    • Improve in-office workflows such as billing, scheduling and case management
    • Meet compliance such as HIPAA and MACRA/MIPS
    • Attract and retain patients
  • Was using Eclipse prior to ChiroTouch.

Use Case

The key features and functionalities of ChiroTouch that the surveyed company uses:

  • Has a Insurance practice.
  • Decided to use ChiroTouch because of the following:
    • A referral from a friend or colleague
  • Is using the following ChiroTouch products and services:
    • A maintenance and support service agreement
    • CTInTouch patient communication tools
  • Decided to purchase ChiroTouch for the following features:
    • Native iPad integration
    • Unlimited phone and chat support
    • Personal 1-on-1 training
    • Rich feature set addressing the full practice functionality
    • Ease of use
    • On-premise solution (vs. a cloud product)
    • Quantity of pre-set Macros, office reports, stats, and analytics

Results

The surveyed company achieved the following results with ChiroTouch:

  • Has seen the following benefits from using ChiroTouch:
    • Staff is regularly caught up on charting / SOAP notes
    • Increased quantity of patients treated
    • Improved staff communication
    • Improved compliance posture
    • Less hassle vs. paper-based systems
    • More mobility with iPad apps
  • Has seen the following level of improvement in their practice since using ChiroTouch:
    • Billing: no improvement
    • Scheduling: good improvement
    • Patient flow: good improvement
    • Claims: no improvement
    • Charting / SOAP Notes: exceptional improvement
  • Rated their satisfaction with the following Support Department aspects:
    • Technical expertise: very good
    • Wait times: neutral
    • Friendliness: very good
    • Total chat support experience: very good
    • Total phone support experience: neutral
  • Reports that ChiroTouch’s 15-second SOAP notes save them 0-10 hours per month.

ChiroTouch Customer Satisfaction Rating

CTProClear customer raves about ChiroTouch’s integrated services.

A Doctor of Chiropractic at a small cash practice would be very likely to recommend ChiroTouch for this reason:

CT is relative easy to use, customer service and support are good, and it is easily integrated with other systems/functions.

ChiroTouch Customer Statistic

More than half that improved in their practice compliance have CTSecure

55% of surveyed organizations who have improved compliance posture are using CTSecure, daily backup and recovery service.

ChiroTouch Customer Statistic

More than half using CTInTake are regularly caught up on charting and SOAP notes.

55% of surveyed organizations who have CTIntake Premium 2.0 have seen staff is regularly caught up on charting / SOAP notes since using ChiroTouch.

ChiroTouch Customer Statistic

63% of practices looking to improve in-office workflows use CTInTake

63% of surveyed organizations who have CTIntake were looking to improve in-office workflows such as billing, scheduling and case management with ChiroTouch.

ChiroTouch Customer Satisfaction Rating

CTProClear customer raves about ChiroTouch’s integrated services.

A Doctor of Chiropractic at a small cash practice would be very likely to recommend ChiroTouch for this reason:

CT is relative easy to use, customer service and support are good, and it is easily integrated with other systems/functions.

ChiroTouch Customer Statistic

More than half that improved in their practice compliance have CTSecure

55% of surveyed organizations who have improved compliance posture are using CTSecure, daily backup and recovery service.

ChiroTouch Customer Statistic

More than half using CTInTake are regularly caught up on charting and SOAP notes.

55% of surveyed organizations who have CTIntake Premium 2.0 have seen staff is regularly caught up on charting / SOAP notes since using ChiroTouch.

ChiroTouch Customer Statistic

63% of practices looking to improve in-office workflows use CTInTake

63% of surveyed organizations who have CTIntake were looking to improve in-office workflows such as billing, scheduling and case management with ChiroTouch.

ChiroTouch Customer Statistic

Faster and better verification process

61% of surveyed customers who have the CTVerify insurance service have seen good to excellent improvement in claims since using ChiroTouch.

ChiroTouch Customer Statistic

Provide a better and more efficient experience for your patients

57% of surveyed customers who have the CTIntake service have seen good to excellent improvement in patient flow since using ChiroTouch.

ChiroTouch Customer Statistic

Smart communication with customers means fewer missed appointments

66% of surveyed customers who have the CTInTouch patient communication tool service have seen good to excellent improvement in scheduling.

ChiroTouch Customer Statistic

Improved billing with the right RCM billing solution

64% of surveyed customers who have CTProBill revenue cycle management solution have seen good to excellent improvement in billing since using ChiroTouch.

ChiroTouch Customer Statistic

Improved billing with CTProClear

82% of surveyed customers who have CTProClear clearinghouse have seen some improvement in billing since using ChiroTouch.

ChiroTouch Customer Statistic

Customers with CTPayments have improved in billing

69% of customers who use CTPayments have seen good to exceptional improvement in billing since using ChiroTouch.

69%

ChiroTouch Customer Statistic

The ability to auto populate notes from intake forms save customers time.

43% of customers who have the CTIntake service report that ChiroTouch’s 15-second SOAP notes save them more than 10 hours per month.

ChiroTouch Customer Statistic

The ability to auto populate notes from intake forms save customers time.

43% of customers who have the CTIntake service report that ChiroTouch’s 15-second SOAP notes save them more than 10 hours per month.