Leveraging Managed Services for Terminal Operations

Navis customer feedback on the value Managed Services could offer at their terminals.



Navis Customer Research

Managed Services

Which elements are you most likely to use Managed Services for support?

Monitoring and Diagnostics
55%
N4 Upgrade Testing
53%
Application Maintenance
34%
N4 Extensions Maintenance
34%
Database Services
29%
EDI Services
26%

Navis Customer Research

EDI Administration

How much time do you spend managing and administering EDI at your terminal?

Less than 5 hours a month: 19%
5 hours a week or less: 27%
15 hours a week or less: 22%
16-25 hours a week or less: 12%
26-40 hours a week: 12%
40 hours per week or more: 8%

Navis Customer Research

Testing for N4 Upgrades

When upgrading, how many hours do you spend testing to prepare for the upgrade?

Less than 10 hours: 5%
10-50 hours: 17%
50-100 hours: 20%
100-200 hours: 21%
Over 200 hours: 38%

Navis Customer Research

Test Automation

Have you automated your tests?

Yes, all of them: 5%
Yes, some of them: 33%
No: 62%

Navis Customer Research

Leveraging Managed Services for IT Operations

Do you agree with any of the following statements?

Strongly agree Agree Slightly agree Disagree

IT team should focus on providing strategic value to the terminal rather than just supporting the basics
You could do more faster if you looked to a 3rd party to deliver the basics
Your IT team can comfortably flex to meet the demands of the business
Availability of IT staff holds back IT Plan
Moving to the cloud is a trigger for looking at how you manage your IT platform

Navis Customer Statistic

N4 Upgrade Testing

53% of the surveyed IT organizations said they are most likely to use Managed Services for supporting N4 upgrade testing.

53%

Navis Customer Statistic

Monitoring and Diagnostics

55% of the surveyed IT organizations said they are most likely to use Managed Services for supporting monitoring and diagnostics.

55%

Navis Customer Testimonial

Managing a mission critical TOS requires a specific skill set, so being able to leverage this expertise and scalable resources is essential.

Chief Innovation Officer, Large Enterprise Transportation Services Company

Navis Customer Testimonial

Managed Services for database administration could help us to keep our systems running efficiently. Lack of proper database maintenance can cause operational difficulties on terminals.

Sezen ANIL, TOS Superuser, Yilport Holding

Navis Customer Testimonial

Managed Services allow IT departments to review their resource pools and focus efforts towards improvement opportunities ahead.

Chris Bougas, Program Manager, Patrick Corporation Limited

Navis Customer Statistic

IT Should Provide Strategic Value

90% of surveyed IT organizations said they agree or strongly agree that IT team should focus on providing strategic value to the terminal rather than just supporting the basics.

90%

Navis Customer Statistic

IT Resource Restraints

59% of surveyed IT organizations said they agree or strongly agree that availability of IT staff holds back IT Plan.

59%

Navis Customer Statistic

EDI Monitoring

92% of surveyed IT organizations said effective monitoring and troubleshooting of incoming and outgoing ED is very important to the functioning of their termina.

92%

Navis Customer Statistic

N4 Database Health

99% of surveyed IT organizations said that the health of your N4 and other databases to the functioning of your terminal very important.

99%

Navis Customer Statistic

Test Automation

When asked if they automated their tests, 63% of surveyed IT organizations said No.

63%