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Job Opening: Customer Advocate

Job Description

At TechValidate, high touch client service is a critical element of our success. In this role, you will be a key customer advocate and ambassador to our fast growing customer base. You will work directly with marketing professionals to ensure that they achieve their marketing objectives with the TechValidate application. The ideal candidate will relish the opportunity to collaboratively work with clients to solve real-world marketing problems. The role combines the disciplines of customer support, project management, and marketing in a dynamic, high growth startup.

You will report to our Customer Success Manager and work closely with one of the founders of the company - and be given as much responsibility as you can handle. This role is central to the success of our product in the marketplace.

Who do we want?

Our ideal team member is a self-directed, highly accountable individual with very high social intelligence, and a natural inclination for problem solving. He or she will jump in with sleeves rolled up, and make significant contributions to customer support and marketing programs. For the person we ultimately select, this will be an incredibly fun, challenging, supportive and rewarding job that will shape their future business career.

Job Responsibilities:

  • Become an expert in leveraging the TechValidate application to solve our clients' marketing problems.
  • Respond to inbound support requests from clients on how to use the TechValidate application.
  • Contribute to a self-service knowledgebase of common customer inquiries.
  • Onboard new clients onto the system – train new users on how to use TechValidate and identify usage scenarios for TechValidate.
  • Support customers in the creation and distribution of their TechValidate content and ensure it complies with our corporate guidelines.
  • Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team.
  • Pro-actively reach out to clients to drive further adoption of TechValidate at existing customer accounts.
  • Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using TechValidate in their marketing.

Desired Skills & Experience

What qualifies you for this position? You have:

  • Graduated with a BS/BA degree from a respected college or university
  • Zero to three years experience at a Business-to-Business organization in Marketing, Customer Support, or Professional Services
  • Detail oriented, process driven thinker with relentless follow through
  • Demonstrated ability to craft personal, succinct, professional emails to business executives
  • Willingness to go the “extra mile” for the customer while being patient, professional, and consultative.
  • Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills
  • Experience with B2B marketing and sales concepts, specifically a working knowledge of online marketing strategies and concepts.
  • Detailed knowledge of Microsoft Excel in terms of cross-tabulating datasets a plus
  • Good knowledge of SaaS platform basics and enterprise software space overall

Location

TechValidate is located a quick counter-commute from San Francisco. Our offices are located in a vibrant neighborhood of Emeryville ( 5900 Hollis Street ), and it is easily accessible via BART and the Emery Go-Round, a free shuttle that stops directly in front of TechValidate.

To apply:

Communications skills and creativity are at the core of your job here, both written and verbal. Please include a cover letter indicating what you would consider "success" in your first six months here, and use your prior marketing, customer support, and professional services success to support your statements. Attach a copy of your plain text resume and email to hr@techvalidate.com. Applications without a cover letter and resume will NOT be considered, regardless of merit.

Our company is an Affirmative Action, Equal Opportunity employer. NO RECRUITERS - Principal Applicants Only