TechValidate Research on NETSCOUT nGenius Solution

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGenius Solution. TechValidate stands behind the authenticity of all published data. Learn more »



895 Customers Surveyed

6,850 Data Points Collected

493 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


NETSCOUT solutions Case Study

The Kansas City Railway Company shifts transportation IT into high gear with deep insights into service dependencies

Introduction

This case study of The Kansas City Railway Company is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT solutions:

  • Agrees with the following as it pertains to cloud migration or data center transformation:
    • high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
    • visibility blind spots in the hybrid cloud and multi-cloud increase risk
    • lack of a common situational awareness between IT teams causes finger-pointing
  • Agrees NETSCOUT helps solve these service assurance challenges:
    • gaining end-to-end visibility across the cloud, data center, and network edge
    • optimizing application performance when migrating to the cloud
    • detecting anomalies and then quickly and efficiently investigating the root cause

Use Case

The key features and functionalities of NETSCOUT solutions that The Kansas City Railway Company uses:

  • Achieved the following with NETSCOUT solutions:
    • Greater speed and agility in introducing new services
    • Happy users with improved quality of experience through actionable insights
  • Rates the following NETSCOUT features extremely important or important:
    • ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
    • deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
    • actionable visibility for service performance, threats, and vulnerabilities (nGeniusONE® and Arbor security)
  • Finds the following NETSCOUT partnerships for performance and security management valuable or highly valuable:
    • AWS (advanced technology partnership, marketplace offerings)
    • Microsoft Azure (co-sell partnership, marketplace offerings)

Results

The surveyed company achieved the following results with NETSCOUT solutions:

  • The packet data that NETSCOUT converts into meaningful information helps their organization:
    • Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
    • Get deep insights into service dependencies to assure both security and high-quality customer experience
  • Improved the following with NETSCOUT solutions:
    • improved visibility: 30 – 39%
    • reduced MTTK: 40 – 50%
  • NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
    • Transforming packet data into smart data to gain anywhere, anytime visibility and actionable intelligence, at scale
    • Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
    • Helping rapidly uncover and resolve security problems without modifying existing workflows
  • Strongly agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
    • deep visibility into service stacks and an early warning system for IT and SecOps
    • consistent performance and security monitoring, at scale, protects critical applications and services

NETSCOUT nGeniusONE Platform Case Study

Well-Respected University

Introduction

This case study of an educational institution is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Automatic discovery of service-delivery components and visualization of all interdependencies
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and an analysis of disparate sources
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • Splunk
    • Extrahop

Results

The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 50-79%
    • Improved service performance: 50-79%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 6-12 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 6-12 months

NETSCOUT nGeniusONE Platform Customer Research

Energy & Utility companies use NETSCOUT to assure the success of data center transformation

Describe the importance of NETSCOUT actionable visibility for hybrid cloud environments:

Extremely important Important Not Important

Discover all service dependencies and quickly troubleshoot application performance issues
Monitor and troubleshoot service performance in real-time from a single pane of glass

NETSCOUT nGeniusONE Platform Customer Research

Over 90% of Enterprises Say nGeniusONE Platform Superior for UC&C Service Delivery

IT teams select NETSCOUT to assure UC&C performance in agile business enviroments

Best in Class Significantly Better Better Not Better

nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance

NETSCOUT for Cloud Migration Customer Statistic

95% of surveyed organizations say NETSCOUT smart data required for pre-migration, during migration and post-migration to the cloud

• Smart data is needed pre-migration to understand service dependencies and application performance baselines
• Insights into service, application, and infrastructure performance requires smart data to achieve user experience objectives during cloud migration
• Monitoring a variety of performance metrics requires smart data post-migration to quickly pinpoint the root cause of problems

95%

NETSCOUT nGeniusONE Platform Customer Fact

Covenant Health Gives Thumbs Up to NETSCOUT Solutions

Art Jeffords, an IT Architect at Covenant Health, has agreed that:

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”



More to Explore



About NETSCOUT nGenius Solution

The nGeniusONE Solution for Enterprise Performance Management enables the IT organization to attain rapid and clear insights into network and application performance across any infrastructure environment - data center, private & public cloud, and co-locations. Quickly triage issues and assure extraordinary service quality from a single solution.

NETSCOUT nGenius Solution Website   NETSCOUT Website