3,793 Customers Surveyed
26,969 Data Points Collected
508 Published TechFacts
32 Published Charts
67 Published Case Studies
Curated collections and slideshows of TechValidate research data on Calabrio ONE.
Calabrio ONE Case Study
This case study of a educational institution is based on a February 2016 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.
The business challenges that led the profiled organization to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed organization uses:
The surveyed organization achieved the following results with Calabrio ONE:
Calabrio ONE Customer Research
How important is it for your organization to have the same experience with WFO (same features and functionality) regardless of how it’s deployed (on-premises, in the public cloud, etc.)?
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| Very important |
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| Somewhat important |
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| Not important |
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Calabrio ONE Case Study
This case study of HCA Healthcare is based on a survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
“Calabrio software has been extremely strong in pinpointing and correcting our problem areas as well as allowing us to have a centralized location to view our daily schedule.”
“Very useful in keeping track of our metrics and actions on the Service Desk and monitoring our daily effectiveness.”
The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE:
The key features and functionalities of Calabrio ONE that the surveyed company uses:
The surveyed company achieved the following results with Calabrio ONE:
Calabrio ONE Customer Satisfaction Rating
An IT Architect of a large enterprise financial services company would be likely to recommend Calabrio ONE for this reason:
Apart from the product that is doing its job very well, I would recommend Calabrio primarily for its customer focused approach. As a customer, I feel truly backed by a very professional support organization.
Based on a response of 8 to the question “On a scale of 0-10, how likely would you be to recommend Calabrio ONE?”
Calabrio Customer Statistic
Surveyed organizations located in Europe identified team connection/collaboration as the primary factor affecting their decision to either return to the workplace or maintain a remote-work model in some form. Among other factors, including: employee productivity/engagement, service flexibility and cost.
Calabrio ONE Website Calabrio Website
