TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,572 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


Research by TechValidate

Case Study: Global 500 Professional Services Company

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely

Testimonials

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Source:

TechValidate Survey of a Global 500 Professional Services Company

Research by TechValidate

VMware TAM Services Customer Satisfaction Rating

An IT Project Manager of a federal government is very likely to recommend* VMware Professional Services for the following reason:

“At this moment, we have a very good performing TAM who wants to run the extra mile.”

*Based on a response of 9 to the question “On a scale of 0-10, how likely is it that you would recommend VMware TAM Services to a friend or colleague?”.

Source:

TechValidate survey of a Federal Government

Research by TechValidate

VMware Lab Connect Survey June 2013

What was your purpose for accessing VMware Lab Connect?

It was offered for free, so I wanted to see what it was
30%
To practice what I learned in class, so I will remember it better
73%
To prepare for a certification test
68%
To try out a product implementation we may/will deploy at my company or with client
20%
To try out a particular feature we may/will deploy at my company or with client
18%
Other
3%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 313 users of VMware Professional Services

Research by TechValidate

Professional Services Used in Addition to TAM Services

What other VMware Professional Services has your company purchased?

Accelerate Advisory Services
9%
Technology Consulting Services
63%
Training
82%
Certification
32%
Other
12%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

TechValidate survey of 197 users of VMware Professional Services

Research by TechValidate

Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

Testimonials

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Source:

TechValidate Survey of a State & Local Government

Research by TechValidate

“Our TAM definitely keeps us on track. "

Source:

IT Director, State & Local Government



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