TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,572 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


Research by TechValidate

VMware TAM Services Customer Testimonial

“Our TAM helped us to get in touch with the latest updates from VMware (beta programs) which indeed helped us to shape future strategy. In addition, our TAM helped us to get access to VMware experts prior to starting any new initiative.”

Source:

IT Professional, Medium Enterprise Banking Company

Research by TechValidate

VMware TAM Services Customer Satisfaction Rating

An IT Manager of a large enterprise banking company is very likely to recommend VMware Professional Services for the following reason:

“Pro-active service we receive from our TAM is brilliant and assists us by ensuring a stable and reliable service to our customers. Quarterly reporting is very useful and assists in providing an executive view of our environment and trends.
Our TAM:
- Assists with ensuring quick response time to incidents logged with VMware.
- Assists with obtaining things which might not be possible without a TAM.
- Provides Insights into VMware road maps and strategy
- Provides access to resources within VMware”

*Based on a response of 9 to the question “On a scale of 0-10, how likely is it that you would recommend VMware TAM Services to a friend or colleague?”.

Source:

TechValidate survey of a Large Enterprise Banking Company

Research by TechValidate

Time Used with TAM Services

How long have you had VMware TAM Services?

5 or more years: 24%
3-4 years: 30%
1-2 years: 33%
Less than 1 year: 12%

Source:

Survey of 303 users of VMware Professional Services

Research by TechValidate

Government Agency Reduces IT Bottlenecks with VMware Accelerate Advisory Services

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Created roadmap for IT transformation

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Roadmaps/blueprints
    • Business case/value model
    • Assessments/recommendations

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
  • Used Accelerate Advisory Services engagement deliverables to make strategic decisions.
    • Brief executives
    • Define IT future state

Testimonials

“We identified an actionable roadmap for cloud services. From Accelerate Advisory Services we had guidance to increase operational efficiencies and reduce IT bottlenecks.”

“The impact in terms of IT was creating a virtualization services roadmap and action plan.”

Source:

TechValidate Survey of a State & Local Government

Research by TechValidate

Government Agency Uses VMware to Build IT Services Strategy

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.

Testimonials

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Source:

TechValidate Survey of a State & Local Government

Research by TechValidate

Getting Certified is Highly Recommended

How strongly would you recommend to others that they get VMware certified?

Very strongly recommend: 48%
Strongly recommend: 32%
Recommend: 18%
Somewhat recommend: 3%
Don't recommend it: 0%

Source:

Survey of 111 users of VMware Professional Services



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