TechValidate Research on VMware Professional Services

These pages present data that TechValidate has sourced via direct research with verified customers and users of VMware Professional Services. TechValidate stands behind the authenticity of all published data. Learn more »



1,572 Customers Surveyed

9,954 Data Points Collected

560 Published TechFacts

45 Published Charts

3 Published Case Studies



Selected Research Highlights


Research by TechValidate

“Through TAM services, we were able to get early access to beta software, so that we can evaluate whether to perform an upgrade in our environment or not. Furthermore, with the VMware future planning session setup by the TAM, we are able to see the product line of VMware helping us plan the future path to take with the VMware environment that we have.”

Source:

System Administrator, Global 500 Computer Software Company

Research by TechValidate

Would You Recommend TAM Services

How likely are you to recommend the VMware TAM service based on the business benefits below?

S Will highly recommend S Very likely to recommend S Likely to recommend S Will not recommend

Overcome IT challenges
Increase operation efficiency
Mitigate risks
Reduce cost/improve ROI
Access to experts/knowledge

Source:

TechValidate survey of 79 users of VMware Professional Services

Research by TechValidate

VMware TAM Services Customer Testimonial

“Our TAM was fundamental in helping us manage very serious issues between third party partners and making the bridge with VMware engineering.”

Source:

Miguel Araújo, IT Specialist, Grupo Novo Banco sistemas de Informação

Research by TechValidate

VMware Lab Connect Survey - Topics

Which VMware Lab Connect topics did you find useful?

Distributed Resource Scheduler (DRS)
58%
Fault Tolerance (FT)
55%
High Availability (HA)
66%
Managing Virtual Machines
57%
Storage
50%
Virtual Switches/Networking
62%
VMotion
56%
Other
9%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 290 users of VMware Professional Services

Research by TechValidate

Government Agency Uses VMware to Build IT Services Strategy

Challenges

  • Solved the following challenges with VMware Accelerate Advisory Services:
    • Established a clear direction for the future state of IT
    • Created roadmap for IT transformation
    • Optimized organization and processes for cloud operations

Use Case

  • Used the following VMware Accelerate Advisory Service offerings to move the IT organization forward:
    • Benchmarking
    • IT transformation scorecard
    • Business case/value model
    • Assessments/recommendations
  • Rated the importance of VMware Accelerate Advisory Services deliverable content as a 3 – very important out of 5 in transforming an IT organization.

Results

  • Will realize the following benefits with VMware Accelerate Advisory Services:
    • Brief executives
    • Define IT future state
    • Prioritize initiatives
  • Expects to achieve an ROI of 25 to 50% with VMware Accelerate Advisory Services.
  • Used Accelerate Advisory Services engagement deliverables to make operational decisions.
  • Started receiving value from VMware Accelerate Advisory Services immediately – during and upon completion of initial engagement.

Testimonials

“Executive awareness of the tactical means by which VMware helps execute on strategy. Clear identification of next steps in IT services strategy.”

“Business justification for IT investment to drive innovation”

Source:

TechValidate Survey of a State & Local Government

Research by TechValidate

Case Study: Global 500 Professional Services Company

Challenges

  • Purchased VMware Technology Consulting Services to meet the following challenges:
    • Bring additional virtualization expertise
    • Deploy technology faster

Use Case

  • Achieved the following benefits with VMware Technology Consulting Services:
    • Benefited from VMware’s best practice insights
    • Improved time-to-project completion
    • Reduced costs
  • Received value from VMware Technology Consulting Services immediately.

Results

  • Rated how likely they were to recommend VMware Technology Consulting Services based on the following criteria:
    • Quality of communications: Extremely likely
    • Time to project completion: Extremely likely
    • End-user satisfaction: Extremely likely
    • Service delivery quality: Extremely likely
    • Accelerated staff knowledge: Extremely likely

Testimonials

“We used the services organization to plan, deploy, and optimize our SRM environment.”

“We also increased our knowledge of the SRM product with best practices for optimizing the install.”

Source:

TechValidate Survey of a Global 500 Professional Services Company



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