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TechValidate Research on Splunk

168 Case Studies – Page 2 of 17

Proactive Monitoring for Enterprise Construction Company

Challenges

  • Solved the following challenges with Splunk:
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Multiple monitoring/reporting tools inefficient and inaccurate
    • Performance and/or availability issues with infrastructure or applications
    • Inability to provide views and dashboards from machine data to non-IT users
    • Difficult to track and monitor external web behavior and internal users behavior
    • Difficulty analyzing trends and patterns across large amounts of historical data

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • ERP, CRM or similar system data
    • File system audit logs
    • Storage system: NAS, SAN or similar data
    • Host or network security, IDS, IPS, firewall proxy
    • Virtualization environment: Hyper-V, Xen, VMware
    • Server, desktop, database and application user activity logs
    • Infrastructure data: Network switch, router and load balancer
    • IP backbone
    • Mail server or Exchange server data
  • Manages Less than 500GB data with Splunk
  • Deployed Splunk in one week or less

Results

  • Responds to issues and incidents 60-70% faster with Splunk.
  • Reduced service outages by 50-60% by achieving real-time monitoring with Splunk.
  • Reduced escalations by 50-60% with Splunk proactive monitoring.
  • Identified security incidents 70-80% faster with Splunk real-time monitoring.
  • Splunk provided the following business and IT benefits:
    • Reduced overall system downtime through proactive detection
    • Supplied role-specific, dashboard views to give appropriate data access to users without compromising security
    • Provided immediate visibility into key business metrics and analytics
    • Improved infrastructure visibility to better utilize capacity
    • Delivered better measurement and reporting of service levels

Testimonials

“Using Splunk for monitoring has allowed us to be proactive instead of reactive in dealing with our IT infrastructure.”

Source:
TechValidate Survey of a Medium Enterprise Construction Company

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Global 500 Bank Reduces Active Directory and Exchange Security Risks

Challenges

  • Solved the following challenges with Splunk:
    • Inability to answer ad hoc requests and questions by using data
    • Difficulty correlating disparate events across IT infrastructure
    • Difficulty analyzing trends and patterns across large amounts of historical data

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • Active Directory data
    • Mail server or Exchange server data
  • Manages 500GB – 1TB data with Splunk
  • Deployed Splunk in two weeks or more

Results

  • Responds to issues and incidents 30-40% faster with Splunk.
  • Splunk provided the following business and IT benefits:
    • Improved understanding of security risk and its impact upon the business
    • Improved infrastructure visibility to better utilize capacity
Source:
TechValidate Survey of a Global 500 Banking Company

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Improved Visibility into Key Business Metrics at a Global 500 Software Company

Challenges

  • Solved the following challenges with Splunk:
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Difficulty determining whether an issue is an IT ops issue or a security issue
    • Inability to answer ad hoc requests and questions by using data
    • Difficulty tracking transactions across the entire infrastructure
    • Difficult to track and monitor internal users behavior

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • File system audit logs
    • OS logs from hosts and applications
    • Java applications and application servers
  • Manages 1TB – 10TB data with Splunk
  • Deployed Splunk in three days or less

Results

  • Reduced service outages by 10-20% by achieving real-time monitoring with Splunk.
  • Reduced escalations by 40-50% with Splunk proactive monitoring.
  • Splunk provided the following business and IT benefits:
    • Provided immediate visibility into key business metrics and analytics
    • Improved application performance
    • Improved service delivery
Source:
TechValidate Survey of a Global 500 Computer Software Company

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Improving Service Delivery and IT Efficiency at an S&P 500 Energy & Utilities Company

Challenges

  • Solved the following challenges with Splunk:
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Inability to answer ad hoc requests and questions by using data
    • Difficulty correlating disparate events across IT infrastructure

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • File system audit logs
    • Storage system: NAS, SAN or similar data
    • Host or network security, IDS, IPS, firewall proxy
    • OS logs from hosts and applications
    • Virtualization environment: Hyper-V, Xen, VMware
    • System metrics
    • Server, desktop, database and application user activity logs
    • Infrastructure data: Network switch, router and load balancer
    • IP backbone
    • Active Directory data
  • Manages 1TB – 10TB data with Splunk
  • Deployed Splunk in three days or less

Results

  • Responds to issues and incidents 40-50% faster with Splunk.
  • Splunk provided the following business and IT benefits:
    • Reduced overall system downtime through proactive detection
    • Improved infrastructure visibility to better utilize capacity
    • Improved service delivery

Testimonials

“From an infrastructure standpoint, Splunk has been an amazing tool. It has enabled event correlation between infrastructure systems and networks that was not previously possible.”

Source:
TechValidate Survey of a S&P 500 Energy & Utilities Company

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Improved Efficiency at a Global 500 Energy Company

Challenges

  • Solved the following challenges with Splunk:
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • OS logs from hosts and applications
    • Java applications and application servers
    • .Net applications and application servers
    • System metrics
  • Manages Less than 500GB data with Splunk
  • Deployed Splunk in three days or less

Results

  • Pilot exploration was a success

Testimonials

“I’m deeply impressed by Splunk’s toolset. Our pilot implementation was a roaring success, and I look forward to our company’s decision to implement.”

Source:
TechValidate Survey of a Global 500 Energy & Utilities Company

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Delivering Big Value from Big Data at a Global 500 Telecommunications Company

Challenges

  • Solved the following challenges with Splunk:
    • Siloed and unconnected IT infrastructure and applications
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Difficulty determining whether an issue is an IT ops issue or a security issue
    • Inability to answer ad hoc requests and questions by using data
    • Multiple monitoring/reporting tools inefficient and inaccurate

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • Storage system: NAS, SAN or similar data
    • Desktop/endpoint security data
    • OS logs from hosts and applications
  • Manages 10TB – 100TB data with Splunk
  • Deployed Splunk in more than one week

Results

  • Responds to issues and incidents 20-30% faster with Splunk.
  • Reduced service outages by 0-10% by achieving real-time monitoring with Splunk.
  • Reduced escalations by 30-40% with Splunk proactive monitoring.
  • Identified security incidents 10-20% faster with Splunk real-time monitoring.
  • Splunk provided the following business and IT benefits:
    • Eliminated spending on different tools and saved maintenance costs
    • Provided immediate visibility into key business metrics and analytics

Testimonials

“Splunk provided eyes and ears to the technology dev and ops teams who felt they were blind in triaging production issues.”

Source:
TechValidate Survey of a Global 500 Telecommunications Services Company

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Splunk Real-time Monitoring Reduces Outages by 20%, Escalations by 40% at a Large Utility

Challenges

  • Solved the following challenges with Splunk:
    • Siloed and unconnected IT infrastructure and applications
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Inability to answer ad hoc requests and questions by using data
    • Difficulty correlating disparate events across IT infrastructure
    • Inability to provide views and dashboards from machine data to non-IT users
    • Meeting compliance mandates

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • Content delivery network data
    • Host or network security, IDS, IPS, firewall proxy
    • OS logs from hosts and applications
    • Java applications and application servers
    • Service bus or other SOA middleware
  • Manages Less than 500GB data with Splunk
  • Deployed Splunk in one day or more

Results

  • Responds to issues and incidents 70-80% faster with Splunk.
  • Reduced service outages by 20-30% by achieving real-time monitoring with Splunk.
  • Reduced escalations by 40-50% with Splunk proactive monitoring.
  • Identified security incidents 70-80% faster with Splunk real-time monitoring.
  • Splunk provided the following business and IT benefits:
    • Improved understanding of security risk and its impact upon the business
    • Eliminated spending on different tools and saved maintenance costs
    • Passed PCI or other compliance audit
    • Provided immediate visibility into key business metrics and analytics
    • Improved the partnership between development and operations
    • Enhanced customer service and experience

Testimonials

“Implementing Splunk Enterprise has been a hugely successful project! Multiple teams rely on Splunk to crunch their data and visualize it a lot more creatively.”

Source:
TechValidate Survey of a Large Enterprise Energy & Utilities Company

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Security and IT Operations Impact at a Large Utility Company

Challenges

  • Solved the following challenges with Splunk:
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Multiple monitoring/reporting tools inefficient and inaccurate
    • Difficult to track and monitor external web behavior
    • Difficult to track and monitor internal users behavior

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • File system audit logs
    • Desktop/endpoint security data
    • Web clickstream data
    • Service bus or other SOA middleware
  • Manages Less than 500GB data with Splunk
  • Deployed Splunk in three days or less

Results

  • Splunk provided the following business and IT benefits:
    • Improved understanding of security risk and its impact upon the business
    • Improved service delivery
    • Enabled staff to focus on revenue generating activities in addition to triage/ troubleshooting
    • Enabled faster time to market for developing applications

Testimonials

“Splunk has given us far faster response times and improved efficiencies in troubleshooting problems.”

Source:
TechValidate Survey of a Large Enterprise Energy & Utilities Company

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Splunk Provides End-to-end Visibility at Fortune 500 Insurance Company

Challenges

  • Solved the following challenges with Splunk:
    • Siloed and unconnected IT infrastructure and applications
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Inability to answer ad hoc requests and questions by using data
    • Difficulty tracking transactions across the entire infrastructure
    • Difficulty analyzing trends and patterns across large amounts of historical data

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • Storage system: NAS, SAN or similar data
    • OS logs from hosts and applications
    • Java applications and application servers
    • .Net applications and application servers
    • System metrics
    • Infrastructure data: Network switch, router and load balancer
    • Hosted/ outsourced environments (EC2, MSSPs)
  • Manages 100TB – 500TB data with Splunk
  • Deployed Splunk in two weeks or more

Results

  • Splunk provided the following business and IT benefits:
    • Eliminated spending on different tools and saved maintenance costs
    • Supplied role-specific, dashboard views to give appropriate data access to users without compromising security
    • Provided immediate visibility into key business metrics and analytics
    • Facilitated better alignment of IT and business objectives
    • Improved the partnership between development and operations
    • Provided end-to-end visibility across the entire application stack
    • Enabled staff to focus on revenue generating activities in addition to triage/ troubleshooting

Testimonials

“Along with metrics and reporting Splunk gives us end-to-end visibility for application troubleshooting.”

Source:
TechValidate Survey of a Fortune 500 Insurance Company

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S&P 500 Professional Services Company Eliminates Tools + Reduces Maintenance Costs

Challenges

  • Solved the following challenges with Splunk:
    • Siloed and unconnected IT infrastructure and applications
    • Difficulty troubleshooting/analyzing/fixing IT issues quickly
    • Difficulty tracking transactions across the entire infrastructure
    • Difficulty correlating disparate events across IT infrastructure
    • Difficult to track and monitor external web behavior
    • Difficulty analyzing trends and patterns across large amounts of historical data

Use Case

  • Uses the following data sources to perform its analysis with Splunk:
    • Content delivery network data
    • Host or network security, IDS, IPS, firewall proxy
    • OS logs from hosts and applications
    • Java applications and application servers
    • .Net applications and application servers
  • Manages 1TB – 10TB data with Splunk.
  • Deployed Splunk in two weeks or more.

Results

  • Responds to issues and incidents 70-80% faster with Splunk.
  • Identified security incidents 40-50% faster with Splunk real-time monitoring.
  • Splunk provided the following business and IT benefits:
    • Improved understanding of security risk and its impact upon the business
    • Eliminated spending on different tools and saved maintenance costs
    • Provided end-to-end visibility across the entire application stack
    • Enabled staff to focus on revenue generating activities in addition to triage/ troubleshooting
Source:
TechValidate Survey of a S&P 500 Professional Services Company

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