Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Perform Windows administration tasks remotely
- Used remote control freeware before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode to initiate secure remote session with end-users situated outside the network firewall.
- 80 technicians from Information Security team use DameWare to support 1800 remote locations.
- Purchased DameWare because of its:
- Ease of use
- Superior remote control performance
Results
- Benefits realized as a result of using DameWare:
- Decreased time-to-resolution on trouble tickets
- Achieved cost and time savings
- Rates DameWare remote support and remote control software 4.5 stars.
