Challenges
- Uses DameWare remote control software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Perform Windows administration tasks remotely
- Used home-grown tools and/or scripts before purchasing DameWare.
Use Case
- Uses DameWare Mini Remote Control
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
- Has a team of 12 IT technicians using DameWare to support 3200 end-users across the organization.
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Decreased time-to-resolution on trouble tickets
- Cost and time savings
- Rates DameWare remote control software as 5 out of 5 stars.
