Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Provide remote support to systems outside the network firewall
- Support end-users from anywhere via mobile device (iOS, Android)
- Perform Windows administration tasks remotely
- Used hosted/cloud-based services before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode. Uses DameWare Mobile Gateway to initiate remote connection from mobile devices.
- Decided to buy DameWare because of its superior remote control performance.
- Uses DameWare to support 400 end-users and 150 servers.
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Increased end-user satisfaction
- Improved time savings
- Decreased time-to-resolution on trouble tickets
- Rates DameWare remote support and remote control software as 4.5 stars.