Challenges
- Uses DameWare remote support software to address the following IT requirements and challenges:
- Support end-users and systems from a central location
- Provide remote Active Directory Administration
- Used remote control freeware before purchasing DameWare.
Use Case
- Uses the following DameWare products:
- DameWare Remote Support
- DameWare Mini Remote Control
- Deployed DameWare in the centralized mode.
- Integrated DameWare with Web Help Desk for:
- Initiating remote control session from the help desk
- Importing remote session information into help desk tickets
- Has a team of 26 IT technicians using DameWare for IT administration and support.
- Purchased DameWare because of its:
- Affordable price
- Ease of deployment, configuration, and use
- Superior remote control performance
- Key features of DameWare that helped meet their IT needs:
- Remote Active Directory management
- Built-in remote administration tools and system utilities for Windows server administration
Results
- Benefits realized as a result of using DameWare:
- Increased ticket capacity and overall technician productivity
- Improved end-user satisfaction
- Cost and time savings
- Decreased time-to-resolution on trouble tickets
- Rates DameWare remote support and remote control software as 5 out of 5 stars.
