TechValidate Research on Dell PacketTrap MSP

Challenges

• Addressed the following operational challenges by deploying the PacketTrap solution:
  • Minimized management of multiple solutions tools
  • Provided Remote Systems Access from anywhere without VPN requirements
  • Increased customer mgmt efficiency for staff
  • Improved ability to reduce downtime average for customers
  • Provided the ability to diagnose network issues quickly and remotely
  • Strengthened Service Level Agreements
  • Provided Network assessment solution
  • Replaced manual remediation with auto-remediation
• Solved the following technical challenges by deploying the PacketTrap solutions for their clients:
  • Reduced downtime, increased uptime
  • Increased awareness of network health
  • Improved application monitoring
  • Improved network performance
  • Improved server performance
  • Improved workstation performance
  • Met software upgrade needs
  • Met hardware upgrade needs

Use Case

• Leverages/values PacketTrap the following remote access tools built-in to the solution the most:
  • Expert Assist
  • RDP
  • VPN
  • SSH
  • Telnet
  • Web browser
• Most commonly asked to address general IT management (a user can’t log in, desktop configurations need to be fixed, a new software update needs to be pushed) during on-site visits.
• Uses Sage Peachtree for accounting software.

Results

• Found the following aspects of PacketTrap PSA were th most appealing during their demo trial:
  • Time to value experience
• Reduced the cost of managing IT in the following ways with PacketTrap:
  • By being able diagnose issues much faster with view into clients’ entire network, making on-site visits more productive
  • By identifying assets no longer in use and reducing hardware and software maintenance costs per client
  • By reducing travel time and associated fees, including overtime pay by automating many routine IT management tasks
  • By increasing ability to manage multiple and comprehensive networks remotely within a single interface
• Finds the follow are the most valuable aspects of PacketTrap’s MSP solution:
  • Servers & Desktops monitoring/mgmt
  • Network device monitoring/mgmt
  • VM monitoring/mgmt
  • VoIP monitoring/ mgmt
  • Network Traffic Analysis
  • Website Surfing Analysis
  • MSP Acceleration – Business Consulting
  • Global Policy Device Mgmt
  • Remote Access options
  • Network Diagnostic Tools

Testimonials

Challenges

• Addressed the following operational challenges by deploying PacketTrap’s Remote Monitoring and Management solution:
  • Minimized management of multiple solutions tools
  • Provided Remote Systems Access from anywhere without VPN requirements
  • Increased customer mgmt efficiency for staff
  • Improved ability to reduce downtime average for customers
  • Provided the ability to diagnose network issues quickly and remotely
  • Provided Network assessment solution
  • Replaced manual remediation with auto-remediation
  • Easy to onboard new clients
• Solved the following technical challenges by deploying the PacketTrap solutions for their clients:
  • Reduced downtime, increased uptime
  • Increased awareness of network health
  • Improved network performance
  • Improved server performance
  • Improved workstation performance
  • Addressed bandwidth issues/ latency

Use Case

• Leverages/values PacketTrap the following remote access tools built-in to the solution the most:
  • Expert Assist
• Most commonly asked to address user workstation performance issues (browser is running slowly) during on-site visits.
• Uses Sage Business Works.

Results

• Found the following aspects of PacketTrap PSA were the most appealing during their demo trial:
  • Using another vendor (not in the market)
• Reduced the cost of managing IT in the following ways with PacketTrap:
  • By being able diagnose issues much faster with view into clients’ entire network, making on-site visits more productive
  • By reducing travel time and associated fees, including overtime pay by automating many routine IT management tasks
  • By increasing ability to manage multiple and comprehensive networks remotely within a single interface
• Finds the follow are the most valuable aspects of PacketTrap’s MSP solution:
  • Servers & Desktops monitoring/mgmt
  • Network device monitoring/mgmt
  • VM monitoring/mgmt
  • Printer monitoring/mgmt
  • Network Traffic Analysis
  • Website Surfing Analysis
  • MSP Acceleration – Business Consulting
  • Global Policy Device Mgmt
  • Antivirus offering
  • Remote Access options
  • Network Diagnostic Tools
  • Customer Licensing Model

Testimonials

Challenges

• Purchased PacketTrap MSP for its scripting, AV, and remote access.
• Addressed the following challenges with Quest PacketTrap MSP:
  • Reduce the cost of managing IT
  • Increase service level for customers
  • Increase efficiency and team productivity
  • Differentiate services from the competition

Use Case

• Selected Quest PacketTrap MSP over the following remote monitoring solutions:
  • N-able
  • Level Platforms
• Top priorities for their RMM solution include:
  • Patch Management
  • Remote Access
  • Network Monitoring

Results

• Quest PacketTrap MSP’s features that are most important and/or critical to their support model are:
  • Remote access
  • Network management
  • Server & desktop management
• Grew their business with Quest PacketTrap MSP’s:
  • Technical configuration
  • Ease of use
• Reduced their cost of IT management with Quest PacketTrap MSP.

Testimonials

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Ability to monitor routers, hubs & switches
  • Traffic Monitoring and alerts

Use Case

• Monitors 250 servers, desktops, laptops, and other devices.
• Use Autotask for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 60 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
• Outperforms other remote network management solutions in the following areas:
  • Customer portal to ticketing
• Selected their Quest PacketTrap MSP for the following reasons:
  • Price

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Traffic Monitoring and alerts
  • Great value for the price

Use Case

• Monitors 60 servers, desktops, laptops, and other devices.
• Use Autotask for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 15 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
  • Great value for the price
• Outperforms other remote network management solutions in the following areas:
  • network monitoring. I wouldn’t say Packetrap leads the others on any of the above (I have experience with a number and paid for one
• Selected their Quest PacketTrap MSP for the following reasons:
  • Price
  • Potential for network monitoring

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Traffic monitoring and alerts
  • Reporting

Use Case

• Monitors 1200 servers, desktops, laptops, and other devices.
• Use TigerPaw for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as very satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 20 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
  • Functionality and features
  • Support and technical knowledge
• Outperforms other remote network management solutions in the following areas:
  • Custom scripts
  • NOC View
• Selected their Quest PacketTrap MSP for the following reasons:
  • Technology offered increased value/efficencies for current customers
  • Technical support and training
  • Product features and functionality

Testimonials

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Ability to monitor routers, hubs & switches
  • Traffic Monitoring and alerts
  • Great value for the price
  • Reporting

Use Case

• Monitors 50 servers, desktops, laptops, and other devices.
• Use ConnectWIse for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 30 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
  • Functionality and features
  • Support and technical knowledge
• Outperforms other remote network management solutions in the following areas:
  • Custom scripts
  • NOC View
  • SNMP traps/MIB importer
• Selected their Quest PacketTrap MSP for the following reasons:
  • Technology offered increased value/efficencies for current customers
  • Product features and functionality

Testimonials

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Great value for the price

Use Case

• Monitors 32 servers, desktops, laptops, and other devices.
• Use ConnectWIse for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 60 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Functionality and features
• Outperforms other remote network management solutions in the following areas:
  • SNMP traps/MIB importer
• Selected their Quest PacketTrap MSP for the following reasons:
  • Technology offered increased value/efficencies for current customers

Testimonials

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Ability to monitor routers, hubs & switches
  • Traffic monitoring and alerts
  • Reporting

Use Case

• Monitors 125 servers, desktops, laptops, and other devices.
• Use ConnectWIse for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 120 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
  • Functionality and features
• Outperforms other remote network management solutions in the following areas:
  • SNMP traps/MIB importer
• Selected their Quest PacketTrap MSP for the following reasons:
  • Technology offered increased value/efficencies for current customers
  • Product features and functionality

Challenges

• Solved the following challenges for their customers by using their Quest PacketTrap MSP:
  • Ability to monitor servers
  • Ability to monitor routers, hubs & switches
  • Traffic monitoring and alerts
  • Great value for the price
  • Reporting

Use Case

• Monitors 500 servers, desktops, laptops, and other devices.
• Use ConnectWIse for Professional Service Automation (PSA) today.

Results

• Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
• Loaded their Quest PacketTrap MSP and started monitoring in 10 minutes.
• Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
  • Ease of use
  • Great value for the price
• Outperforms other remote network management solutions in the following areas:
  • NOC View
  • Customer portal to ticketing
• Selected their Quest PacketTrap MSP for the following reasons:
  • Product features and functionality
  • Price
  • Disatified with currrent RMM platform

Testimonials