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TechValidate Research on Lexmark International, Inc.

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Mobile Printing Strategies Lag Behind Mobile Device Adoption

How would you describe your agency’s ability to print from mobile devices (smartphones, tablets)?

We use mobile devices for work and can print from them.
15%
We use mobile devices for work but CAN’T print from them.
47%
We will deploy mobile devices soon and we have a mobile printing strategy.
4%
We will deploy mobile devices soon and we DON’T have a mobile printing strategy.
16%
Mobile devices can’t/won’t be used for our work in the foreseeable future.
19%
Source: Survey of 234 users of Lexmark International, Inc.

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Stage One Meaningful Use Achievement

When does your facility plan to achieve stage one of meaningful use?

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Already achieved: 52%
2012: 36%
2013: 8%
Beyond 2013: 4%
Other: 0%
Source: Survey of 25 users of Healthcare Downtime Solutions

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Are you Prepared for Downtime?

How would you rate your organizations' level of preparedness for an unscheduled downtime event?

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5 (Very prepared): 18%
4: 50%
3: 21%
2: 7%
1 (Not prepared) : 4%
Source: Survey of 28 users of Healthcare Downtime Solutions

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Has Your Downtime System Been Put to the Test?

Has your facility experienced an unscheduled downtime event that has tested your current system and approach?

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Yes: 71%
No: 29%
Source: Survey of 24 users of Healthcare Downtime Solutions

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Level of Importance of Downtime Solution Components

Rank the following downtime solution components in level of importance to your healthcare organization.

S Very important     S Important     S Somewhat important     S Not important    

Convenient access to reports
Reduce time to access reports
Testing the solution
Improve staff training
Downtime forms
Source: Survey of 28 users of Healthcare Downtime Solutions

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Downtime Solution Components

What are the components of your facility's current downtime solution?

Infrastructure redundancy (data center, network)
52%
Healthcare Information System vendor-provided downtime PC application
40%
Scheduled report printing at point of care
36%
Self-developed downtime PC application
28%
File folder with blank forms
28%
Read-only access to patient information
28%
Scheduling report printing at central location
24%
Other
12%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source: Survey of 25 users of Healthcare Downtime Solutions

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Ensuring Patient Safety During a Downtime Event

What is the most important factor in ensuring patient safety during a downtime event?

Staff training
37%
Ease of access to accurate and up to date records
40%
Time required to access accurate and up to date records
3%
Ease of documentation of patient care during the downtime event
17%
Other
3%
Source: Survey of 30 users of Healthcare Downtime Solutions

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Most Challenging Downtime Event

What is the cause of the most challenging downtime event at your healthcare facility?

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Network failure: 19%
Application failure: 8%
Power interruption: 8%
System maintenance: 50%
Other: 15%
Source: Survey of 26 users of Healthcare Downtime Solutions

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Length of Downtime Events

What is the average length of each downtime event?

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Less than 1 hour: 43%
1-2 hours: 29%
3-4 hours: 25%
More than 4 hours: 4%
Source: Survey of 28 users of Healthcare Downtime Solutions

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Frequency of Downtime Events

How many scheduled or unscheduled downtime events has your facility experienced in the past 12 months?

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0: 10%
1-3: 30%
4-6: 33%
7 or more: 27%
Source: Survey of 30 users of Healthcare Downtime Solutions

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