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TechValidate Research on Lexmark International, Inc.

37 Charts – Page 2 of 4

Top Three Reasons Federal, State, and Local Government Customers Print

What are the primary reasons that employees in your organization print?

Need to review/share documents in a meeting
65%
Preference to read documents in paper format
43%
Need to edit the documents and prefer to edit in hardcopy
24%
Need to file, save or archive documents
54%
Need to have a signature on paper
64%
Paper documents need to be reviewed by others
41%
We want to ensure we have a copy if our computers crash or fail
12%
We avoid printing
5%
Other
6%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:
Survey of 486 Government users of Lexmark International, Inc.

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Federal, State, and Local Clients Chose Lexmark to Reduce Costs

What single benefit, above all others, have you been able to achieve with Lexmark?

Reduce printing
8%
Reduce costs
29%
Support sustainability initiatives
12%
Increase lifespan of devices
11%
Lexmark support/customer service meets my standards and satisfaction
27%
Other
13%
Source:
Survey of 336 Government users of Lexmark International, Inc.

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Top Reasons State and Local Government Clients Try to Avoid Printing

Which of the following factors, if any, are significant considerations when you decide to avoid printing a document?

Environmental concerns: saving energy/resources
50%
Cost concerns: reducing costs associated with printing
68%
Security/privacy concerns: ensuring sensitive or classified documents remain confidential
49%
Policy: my organization has guidelines when to print and when not to print documents
12%
Convenience: it is more convenient to work with a digital copy
38%
Other
3%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:
Survey of 260 Government users of Lexmark International, Inc.

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Over Two Thirds of State Local Gov't End Users Likely to Recommend Lexmark

Based on your experience with Lexmark products at work, how likely are you to recommend Lexmark to a friend or colleague?

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5 (very likely): 36%
4: 33%
3: 18%
2: 3%
1 (unlikely): 10%
Source:
Survey of 241 Government users of Lexmark International, Inc.

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SLG Survey Participant Characteristics

Which of the following statements best describes your role, specifically when your organization is purchasing document handling systems or workgroup printers, MFPs, or scanners/copiers?

I am one of the key decision makers within the organization.
25%
I influence decision makers during the selection and purchase process.
24%
I provide information and resources to decision makers during the selection and purchase process.
34%
I have no influence during the selection and purchase process.
21%
I am a user of Lexmark technology.
18%
Other
5%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:
Survey of 343 users of Lexmark International, Inc.

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"Lexmark Reduced Costs" According to State and Local Government Clients

What single benefit, above all others, have you been able to achieve with Lexmark?

Reduce printing
7%
Reduce costs
31%
Support sustainability initiatives
13%
Increase lifespan of devices
12%
Lexmark support/customer service meets my standards and satisfaction
26%
Other
11%
Source:
Survey of 210 users of Lexmark International, Inc.

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Cost Containment Strategies Currently Focus on Hardware

To the extent that the current budget climate is focused on reducing costs, what steps has your organization taken in the printing and imaging area to reduce costs?

Printing less
48%
We have not done anything
6%
Consolidating to shared network printers
63%
Eliminating desktop printers
46%
Using multifunction devices
71%
Implementing a continuous improvement strategy
23%
Implementing electronic content management (ECM) strategy
22%
Leveraging employee badges for printing and imaging controls/security
9%
Other
3%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:
Survey of 307 users of Lexmark International, Inc.

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Mission Critical Processes Still Rely on Paper

Please complete the following sentence: “Our mission critical workflows and business processes...

are completely paperless.
1%
are paperless but back office processes (e.g. human resources) use too much paper.
9%
are initiated by paper (like applications) but after that we’re paperless.
12%
rely heavily on paper but we’ve started projects to make them electronic.
59%
rely heavily on paper and I don’t see that changing any time soon.
13%
Other
6%
Source:
Survey of 300 users of Lexmark International, Inc.

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Mobile Printing Strategies Lag Behind Mobile Device Adoption

How would you describe your agency’s ability to print from mobile devices (smartphones, tablets)?

We use mobile devices for work and can print from them.
15%
We use mobile devices for work but CAN’T print from them.
47%
We will deploy mobile devices soon and we have a mobile printing strategy.
4%
We will deploy mobile devices soon and we DON’T have a mobile printing strategy.
16%
Mobile devices can’t/won’t be used for our work in the foreseeable future.
19%
Source:
Survey of 234 users of Lexmark International, Inc.

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Stage One Meaningful Use Achievement

When does your facility plan to achieve stage one of meaningful use?

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Already achieved: 52%
2012: 36%
2013: 8%
Beyond 2013: 4%
Other: 0%
Source:
Survey of 25 users of Healthcare Downtime Solutions

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