TechValidate Research on Lexmark International, Inc.

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Top Three Steps U.S. Federal Customers Have Taken to Reduce Costs

To the extent that the U.S. government is focused on reducing costs, what steps has your organization taken in the printing and imaging area to reduce costs?

Using multifunction devices
75%
Consolidating to shared network printers
74%
Eliminating desktop printers
62%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 220 users of Lexmark Government Solutions



Research by TechValidate

Top Three Reasons U.S. Federal Customers Avoid Printing

Which of the following factors, if any, are significant considerations when you decide to avoid printing a document?

Cost concerns: reducing costs associated with printing
61%
Security/privacy concerns: ensuring sensitive or classified documents remain confidential
57%
Environmental concerns: saving energy/resources
50%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 217 users of Lexmark Government Solutions



Research by TechValidate

Top Three Reasons U.S. Federal Customers Print

What are the top three reasons that employees in your organization print?

Need to review/share documents in a meeting
72%
Need to have a signature on paper
62%
Need to file, save or archive documents
48%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 219 users of Lexmark Government Solutions



Research by TechValidate

Steps Federal Agencies Are Taking to Reduce Costs

To the extent that the U.S. government is focused on reducing costs, what steps has your organization taken in the printing and imaging area to reduce costs?

Printing less
55%
We have not done anything
3%
Consolidating to shared network printers
73%
Eliminating desktop printers
62%
Using multifunction devices
74%
Implementing a continuous improvement strategy
14%
Implementing electronic content management (ECM) strategy
14%
Leveraging PKI cards or employee badges for printing and imaging controls/security
29%
Other
3%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 218 users of Lexmark Government Solutions



Research by TechValidate

Why Federal Employees Avoid Printing

Which of the following factors, if any, are significant considerations when you decide to avoid printing a document?

Environmental concerns: saving energy/resources
49%
Cost concerns: reducing costs associated with printing
60%
Security/privacy concerns: ensuring sensitive or classified documents remain confidential
56%
Policy: my organization has guidelines when to print and when not to print documents
15%
Convenience: it is more convenient to work with a digital copy
40%
Other
4%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 215 users of Lexmark Government Solutions



Research by TechValidate

Why Federal Employees Print

What are the primary reasons that employees in your organization print?

Need to review/share documents in a meeting
71%
Preference to read documents in paper format
43%
Need to edit the documents and prefer to edit in hardcopy
26%
Need to file, save or archive documents
48%
Need to have a signature on paper
62%
Paper documents need to be reviewed by others
44%
We want to ensure we have a copy if our computers crash or fail
9%
We avoid printing
5%
Other
7%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 217 users of Lexmark Government Solutions



Research by TechValidate

Benefits with Lexmark

What single benefit, above all others, have you been able to achieve with Lexmark?

Reduce printing: 10%
Reduce costs: 27%
Support sustainability initiatives: 11%
Increase lifespan of devices: 9%
Lexmark support/customer service meets my standards and satisfaction: 29%
Other: 15%

Source:

Survey of 165 users of Lexmark Government Solutions





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