TechValidate Research on HP Software Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of HP Software Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


Research by TechValidate

Tracking Before Deploying HP UCMDB/DDMA

Before deploying HP UCMDB/DDMA, how did you discover/track the components in your IT infrastructure?

Manually, using spreadsheets
78%
Via Change Advisory Board meetings
33%
Using a competitor’s discovery product
17%
We had no way to successfully track this information
6%
Other
44%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 18 users of HP Configuration Management System

Research by TechValidate

HP CMS provides an accurate snapshot of IT infrastructure

“HP UCMDB is a very useful tool to maintain the inventory information of the systems and also provides an accurate snapshot of my current IT infrastructure.”

Source:

IT Manager, Large Enterprise Banking Company

Research by TechValidate

Business and Technology Drivers for Implementing a Configuration Management Database (CMDB) and Automated Discovery

Inability to reduce the impact of faulty changes
50%
Inability to track software licenses & hardware
61%
Lack of IT & business visibility into service quality
72%
High cost of help desk support due to faulty changes
22%
Inability to respond to audits (from an inventory perspective)
61%
Data Center Transformation projects, e.g. consolidation, virtualization, move to cloud etc.
67%
Other
28%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 18 users of HP Configuration Management System

Research by TechValidate

Case Study: Small Business Telecommunications Services Company

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 100,000+ configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Accelerated Data Center Consolidation/Transformation
    • Improved reporting for faster auditing
  • Reduced OpEx by 40% – 50% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 30% – 40% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects

Testimonials

“HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.”

Source:

TechValidate Survey of a Small Business Telecommunications Services Company

Research by TechValidate

Case Study: Global 500 Insurance Company

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Lack of IT & business visibility into service quality
    • High cost of help desk support due to faulty changes
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • Using a competitor’s discovery product
    • No way to successfully track this information
    • Would use WMI to get information from a windows server but really had nothing for the other platforms.
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 1 – 10 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
    • Accelerated Data Center Consolidation/Transformation
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis
    • Improved service delivery/service levels

Testimonials

“The biggest improvement we’ve made with HP Software is around impact assessment with our change management process because. We now have the ability to see real time service models from an application to infrastructure perspective.”

Source:

TechValidate Survey of a Global 500 Insurance Company

Research by TechValidate

Majority of HP CMS customers reduce time spent on producing audits

62%

62% of IT organizations reduced the amount of time spent on producing audits by 20% – 30% or more by deploying HP UCMDB/DDMA.

Source:

Survey of 13 HP Configuration Management System users



More to Explore



About HP Software Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.