TechValidate Research on HP Software Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of HP Software Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


Research by TechValidate

Most Important Benefits Since Deploying UCMDB/DDMA

Improved visibility into the current IT environment
89%
More accurate and effective change planning and impact analysis
67%
Lowered risk associated with virtualization and cloud projects
17%
Improved service delivery/service levels
28%
Better alignment between business and IT
33%
Better adherence to compliance initiatives such as Sarbanes-Oxley
44%
Other
11%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 18 users of HP Configuration Management System

Research by TechValidate

Key Results Observed After Implementing UCMDB/DDMA

Reduced in mean time to repair (MTTR) for IT operations
17%
Increased productivity due to eliminating manual data collection
67%
Reduced in system outages/downtime
33%
Accelerated Data Center Consolidation/Transformation
33%
Improved reporting for faster auditing
83%
Other
11%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 18 users of HP Configuration Management System

Research by TechValidate

Case Study: Fortune 500 Insurance Company

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Lack of IT & business visibility into service quality
    • proactive impact analysis for changes

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Using a competitor’s discovery product
  • Manages 10M – 25M configuration items in HP UCMDB.

Results

  • Saves 40% – 50% time with HP DDMA automated discovery.
  • Avoided 25 – 50 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Reduced in mean time to repair (MTTR) for IT operations
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis

Testimonials

“With the HP Software we saw the most improvements around reporting and managing IT infrastructure components for impact analysis and return to service.”

Source:

TechValidate Survey of a Fortune 500 Insurance Company

Research by TechValidate

Case Study: Global 500 Industrial Manufacturing Company

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • No automated way to maintain relationships for applications

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • internal cmdb with majority of manual updates
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Improved reporting for faster auditing
    • still working in getting the data used for IM/PM/CM
  • Reduced OpEx by no reduction in OPEX with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment

Testimonials

“HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for Incident/Problem/Change processes and will reduce MTTR in the future.”

Source:

TechValidate Survey of a Global 500 Industrial Manufacturing Company

Research by TechValidate

HP CMS provides an accurate snapshot of IT infrastructure

“HP UCMDB is a very useful tool to maintain the inventory information of the systems and also provides an accurate snapshot of my current IT infrastructure.”

Source:

IT Manager, Large Enterprise Banking Company

Research by TechValidate

HP CMS enables us to federate multiple data sources

“HP DDMA with uCMDB has given us the ability to federate multiple data sources to bring value to the business.”

Source:

IT Manager, Large Enterprise Health Care Company



More to Explore



About HP Software Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.