eG Innovations Enterprise Suite Research Chart

 

From the list below select the three most significant benefits you have received from using eG Enterprise. (select up to three).

Identifying relatively simple problems quickly
 
72%
Identifying the cause of complex problems that involve multiple domains (e.g., web, database, application, Citrix, etc.)
 
71%
Letting lower-skilled support staff use the solution and reducing the need for experts to be called in
 
42%
Ability to offer this solution as a self-service tool for end-users or customers to monitor their servers and applications themselves
 
22%
Better capacity planning
 
28%
Reduced risk when deploying new applications
 
11%
 

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source: TechValidate Survey of 65 eG Innovations Enterprise Suite Users TVID: 20E-CB5-B19

DATE: 09/03/10

Research Methodology

This chart is based on real-world experiences shared by verified users of eG Innovations Enterprise Suite.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data, while guaranteeing their anonymity so that they may share information honestly and freely. The research data displayed here represents a subset of all data collected.

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Source Data

The data presented here was sourced directly from verified users of eG Innovations Enterprise Suite by TechValidate. We verify the identity and organizational affiliation of all research participants while guaranteeing anonymity so that people can speak freely.

Selected individual responses used in this chart:

Title Company Ranking Industry Response
Person IT Professional Medium Enterprise Computer Services identifying relatively simple problems quickly, identifying the cause of complex problems that involve multiple domains, letting lower-skilled support staff use the solution and reducing the need for experts to be called in
Person IT Manager Global 500 Telecommunications Services reduced risk when deploying new applications
Person Senior IT Architect Medium Enterprise Computer Services identifying the cause of complex problems that involve multiple domains, letting lower-skilled support staff use the solution and reducing the need for experts to be called in, better capacity planning
Person IT Director Large Enterprise Financial Services identifying the cause of complex problems that involve multiple domains, letting lower-skilled support staff use the solution and reducing the need for experts to be called in, its ability to offer this solution as a self-service tool for end-users or customers to monitor their infrastructure
Person System Administrator Global 500 Banking identifying relatively simple problems quickly, identifying the cause of complex problems that involve multiple domains, its ability to offer this solution as a self-service tool for end-users or customers to monitor their infrastructure
Person IT Manager Large Enterprise Computer Services identifying relatively simple problems quickly, letting lower-skilled support staff use the solution and reducing the need for experts to be called in, better capacity planning
Person IT Manager Medium Enterprise Insurance identifying relatively simple problems quickly, identifying the cause of complex problems that involve multiple domains
Person Engineer Global 500 Hospitality identifying the cause of complex problems that involve multiple domains, better capacity planning
Person IT Manager Educational Institution Educational Institution identifying relatively simple problems quickly, identifying the cause of complex problems that involve multiple domains, letting lower-skilled support staff use the solution and reducing the need for experts to be called in
Person IT Manager Small Business Professional Services identifying relatively simple problems quickly, identifying the cause of complex problems that involve multiple domains, letting lower-skilled support staff use the solution and reducing the need for experts to be called in