All Case Studies |
Case Study: Global 500 Banking Company |
Challenges
- Uses their eG Innovations Enterprise Suite to solve the following business challenges:
- Application response times were poor and I didn’t know why
- Lot of finger-pointing during problem diagnosis
- Help desk was not able to contribute much to problem diagnosis and isolation
- Users knew of problems before operations staff did
- Existing management tools were too complicated or difficult to use
Environment
- Use their eG Innovations Enterprise Suite to monitor the following components:
- Windows OS
- Solaris
- Microsoft Windows Terminal Server
- IIS Web Server
- MS Radius
- MS SQL Server
- Switches and routers
- Switches and routers
- Firewalls and VPN concentrators
- Load balancers
- Monitors 30 physical servers with their eG Innovations Enterprise Suite.
- Monitors 50 virtual servers with their eG Innovations Enterprise Suite.
- Monitors 200 virtual desktops with their eG Innovations Enterprise Suite.
Benefits
- Use their eG Innovations Enterprise Suite to:
- Administer the system for other users
- Get an overview of where the bottlenecks are
- Troubleshoot performance problems
- Monitor and report on compliance with SLAs
- Monitor real-time of business services
- Monitor real-time of specific components
- Monitor end to end the infrastructure
- Generate reports for management
- To plan capacity
- Started seeing value within one month after installing their eG Innovations Enterprise Suite.
- Reported that using their eG Innovations Enterprise Suite resulted in:
- Help identify problems before users do
- Improved monitoring and reporting of application down time
- Improved response to customer complains
- Reduced finger-pointing between administrators
- Reduction in response times as seen by the end user
- Improved monitoring and reporting of compliance with service level agreements
- Reduced time to identify the root cause of a problem – network? server? application?
- Reduced the time to identify the root cause of performance issues in their infrastructure by 10% reduction or more.
Testimonials
“I think eG provides a much needed service. "
| Source: | Global 500 Banking Company | TVID: C95-D1C-3E8 |
Share...
Embed
Download
What's a TechValidate Case Study?
TechValidate Case Studies are short summaries of how an organization is using a particular technology to solve a real-world business problem.
Case studies often include the purchasing rationale and business problem addressed, the IT environment that the technology was deployed alongside, the benefits realized by the organization, testimonials from the organization, a deployment schematic or graph.
TechValidate verifies the identity and organizational affiliation of all users involved and guarantees their anonymity so that they can speak candidly.
Source Data
This case study was sourced directly from verified users of eG Innovations Enterprise Suite by TechValidate. We verify the identity and organizational affiliation of all research participants while guaranteeing anonymity so that people can speak freely.
Source Info: Global 500 Banking Company
