Research on eG Innovations Enterprise Suite

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eG Innovations Enterprise Suite Case Study:

Case Study: Medium Enterprise Computer Services Company

Challenges

Uses their eG Innovations Enterprise Suite to solve the following business challenges:
- Critical applications were not being monitored
- Unplanned system downtime was high and I needed to know why
- Help desk was not able to contribute much to problem diagnosis and isolation
- Users knew of problems before operations staff did

Environment

Monitors 100 physical servers with their eG Innovations Enterprise Suite.
Monitors 25 virtual servers with their eG Innovations Enterprise Suite.

Benefits

Use their eG Innovations Enterprise Suite to:
- Administer the system for other users
- Get an overview of where the bottlenecks are
- Troubleshoot performance problems
- Monitor real-time of specific components
- Monitor end to end the infrastructure
- Generate reports for management
Started seeing value within one month after installing their eG Innovations Enterprise Suite.
Reported that using their eG Innovations Enterprise Suite resulted in:
- Helped identify problems before users do
- Reduced finger-pointing between administrators
- Reduction in response times as seen by the end user
- Reduced time to identify the root cause of a problem
- Fewer experts needed to identify the root cause of a problem
- Fewer false alerts
Reduced the time to identify the root cause of performance issues in their infrastructure by 51% reduction or more.

Testimonials

“Excellent support from eG.”

Source:

Medium Enterprise Computer Services Company

TVID: 58B-BB6-5F1

Case Study Details

Status:	Validated
Validated On:	Aug 19, 2009
TVID:	58B-BB6-5F1 What's this? What is a TVID? TVID = TechValidate Identifier Code In order to provide transparency and ensure authenticity, we stamp each validated data item we produce with a unique nine-digit TechValidate Identifier, or TVID, allowing it to be easily identified and researched. Any TVID can be looked up to confirm the validity and status of the data to which it refers.

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