Research on eG Innovations Enterprise Suite

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eG Innovations Enterprise Suite Case Study:

Case Study: Global 500 Banking Company

Challenges

Uses their eG Innovations Enterprise Suite to solve the following business challenges:
- Unplanned system downtime was high and I needed to know why
- Lot of finger-pointing during problem diagnosis
- Domain experts spent a lot of time in routine fire-fighting
- Help desk was not able to contribute much to problem diagnosis and isolation
- Users knew of problems before operations staff did

Environment

Use their eG Innovations Enterprise Suite to monitor the following components:
- Windows OS
- Linux
- Solaris
- Apache Web Server
- ASP.NET Server
- BEA Tuxedo
- IBM HTTP Server
- IBM MQ Series
- IIS Web Server
- MS File Server
- MS MQ Server
- Oracle Database Server
- SiteMinder Policy Server
- Sun Java Messaging Server
- Sun Java Web Server
- Sun Java Application Server
- Corilllian Voyager
- WebLogic Server
- WebSphere Application Server
Monitors 800 physical servers with their eG Innovations Enterprise Suite.

Benefits

Use their eG Innovations Enterprise Suite to:
- Get an overview of where the bottlenecks are
- Troubleshoot performance problems
- Monitor and report on compliance with SLAs
- Monitor real-time of business services
- Monitor real-time of specific components
- Monitor end to end the infrastructure
- Generate reports for management
- To plan capacity
Found the following features to be most useful:
- Single agent monitoring – one agent per server – for monitoring the OS and applications
- Monitoring of virtual infrastructures (VMware, Citrix Xen, etc.) with a single agent (In-N-Out monitoring)
- Layer model of applications to clearly highlight which layer is a problem
- Real-time monitoring and alerting
- Integration console and monitoring of custom applications
Started seeing value two weeks or less after installing their eG Innovations Enterprise Suite.
Three most significant benefits of their eG Innovations Enterprise Suite were:
- Identifying the cause of complex problems that involve multiple domains
- Letting lower-skilled support staff use the solution and reducing the need for experts to be called in
- Its ability to offer this solution as a self-service tool for end-users or customers to monitor their infrastructure

Source:

Global 500 Banking Company

TVID: 04A-BDD-DB5

Case Study Details

Status:	Validated
Validated On:	Aug 19, 2009
TVID:	04A-BDD-DB5 What's this? What is a TVID? TVID = TechValidate Identifier Code In order to provide transparency and ensure authenticity, we stamp each validated data item we produce with a unique nine-digit TechValidate Identifier, or TVID, allowing it to be easily identified and researched. Any TVID can be looked up to confirm the validity and status of the data to which it refers.

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