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Case Study: Global 500 Banking Company |
Challenges
- Uses their eG Innovations Enterprise Suite to solve the following business challenges:
- Unplanned system downtime was high and I needed to know why
- Lot of finger-pointing during problem diagnosis
- Domain experts spent a lot of time in routine fire-fighting
- Help desk was not able to contribute much to problem diagnosis and isolation
- Users knew of problems before operations staff did
Environment
- Use their eG Innovations Enterprise Suite to monitor the following components:
- Windows OS
- Linux
- Solaris
- Apache Web Server
- ASP.NET Server
- BEA Tuxedo
- IBM HTTP Server
- IBM MQ Series
- IIS Web Server
- MS File Server
- MS MQ Server
- Oracle Database Server
- SiteMinder Policy Server
- Sun Java Messaging Server
- Sun Java Web Server
- Sun Java Application Server
- Corilllian Voyager
- WebLogic Server
- WebSphere Application Server
- Monitors 800 physical servers with their eG Innovations Enterprise Suite.
Benefits
- Use their eG Innovations Enterprise Suite to:
- Get an overview of where the bottlenecks are
- Troubleshoot performance problems
- Monitor and report on compliance with SLAs
- Monitor real-time of business services
- Monitor real-time of specific components
- Monitor end to end the infrastructure
- Generate reports for management
- To plan capacity
- Found the following features to be most useful:
- Single agent monitoring – one agent per server – for monitoring the OS and applications
- Monitoring of virtual infrastructures (VMware, Citrix Xen, etc.) with a single agent (In-N-Out monitoring)
- Layer model of applications to clearly highlight which layer is a problem
- Real-time monitoring and alerting
- Integration console and monitoring of custom applications
- Started seeing value two weeks or less after installing their eG Innovations Enterprise Suite.
- Three most significant benefits of their eG Innovations Enterprise Suite were:
- Identifying the cause of complex problems that involve multiple domains
- Letting lower-skilled support staff use the solution and reducing the need for experts to be called in
- Its ability to offer this solution as a self-service tool for end-users or customers to monitor their infrastructure
| Source: | Global 500 Banking Company | TVID: 04A-BDD-DB5 |
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What's a TechValidate Case Study?
TechValidate Case Studies are short summaries of how an organization is using a particular technology to solve a real-world business problem.
Case studies often include the purchasing rationale and business problem addressed, the IT environment that the technology was deployed alongside, the benefits realized by the organization, testimonials from the organization, a deployment schematic or graph.
TechValidate verifies the identity and organizational affiliation of all users involved and guarantees their anonymity so that they can speak candidly.
Source Data
This case study was sourced directly from verified users of eG Innovations Enterprise Suite by TechValidate. We verify the identity and organizational affiliation of all research participants while guaranteeing anonymity so that people can speak freely.
Source Info: Global 500 Banking Company
