TechValidate Research on Dell Software PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Software PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Research by TechValidate

Reduces Cost & Increases Service

Quest PacketTrap MSP helped a small business computer services organization reduce the cost of managing IT, increase service level for customers, and they reported that it works out of the box.

Source:

IT Director, Small Business Computer Services Company

Research by TechValidate

Putting Revenue to Work

Managed Service Providers: How would you invest 30 percent revenue growth?

Hire additional technical staff
49%
Implement new IT management technology
36%
Implement new business management technology
24%
Support new marketing or business development initiatives
42%
Retain most as profit
12%
Invest/save to accommodate slow business periods
34%
Distribute as profit
7%
Other
4%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 74 users of Quest PacketTrap MSP

Research by TechValidate

Device Monitoring with PacketTrap MSP Software

How many servers, desktops, laptops, devices are you monitoring with PacketTrap MSP software?

Average Response by Company Size:

Medium Enterprise
500 devices
Small Business
163 devices
Overall Average
172 devices

Source:

Survey of 40 users of Quest PacketTrap MSP

Research by TechValidate

Case Study: Medium Enterprise Security Products & Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic monitoring and alerts
    • Great value for the price
    • Reporting

Use Case

  • Monitors 500 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 10 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Great value for the price
  • Outperforms other remote network management solutions in the following areas:
    • NOC View
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Product features and functionality
    • Price
    • Disatified with currrent RMM platform

Testimonials

“Packet Trap has a flexible pricing model which enables me to deliver efficient service to my customers at an affordable price for everyone involved.”

Source:

TechValidate Survey of a Medium Enterprise Security Products & Services MSP

Research by TechValidate

Case Study: Small Business Computer Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic Monitoring and alerts
    • Great value for the price
    • Reporting

Use Case

  • Monitors 50 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 30 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Functionality and features
    • Support and technical knowledge
  • Outperforms other remote network management solutions in the following areas:
    • Custom scripts
    • NOC View
    • SNMP traps/MIB importer
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers
    • Product features and functionality

Testimonials

“It is helping launch an MSP

Source:

TechValidate Survey of a Small Business Computer Services MSP

Research by TechValidate

More & More, It's All Network

98%

98% of IT organizations reported their top priorities for their RMM solutions are Network Monitoring.

Source:

Survey of 109 users of Quest PacketTrap MSP



More to Explore



About Dell Software PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.