TechValidate Research on Dell Software PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Software PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Research by TechValidate

Added Value with PacketTrap Solution

PacketTrap’s Remote Monitoring and Mgmt Solution helped a small business computer services organization reduce the cost of managing IT, build service offerings, and differentiate services from the competition.

Source:

CEO, Small Business Computer Services Company

Research by TechValidate

Reduced Cost of IT with Quest PacketTrap MSP

“Remote access is very important. Quest PacketTrap MSP allows us to help customers right away without having to schedule onsite time.”

Source:

IT Professional, Small Business Computer Services Company

Research by TechValidate

Putting Revenue to Work

Managed Service Providers: How would you invest 30 percent revenue growth?

Hire additional technical staff
49%
Implement new IT management technology
36%
Implement new business management technology
24%
Support new marketing or business development initiatives
42%
Retain most as profit
12%
Invest/save to accommodate slow business periods
34%
Distribute as profit
7%
Other
4%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 74 users of Quest PacketTrap MSP

Research by TechValidate

Case Study: Small Business Computer Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic Monitoring and alerts
    • Great value for the price
    • Reporting

Use Case

  • Monitors 50 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as very satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 15 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Functionality and features
    • Support and technical knowledge
    • Great value for the price
    • Just works!
  • Outperforms other remote network management solutions in the following areas:
    • Custom scripts
    • NOC View
    • Anti Virus and backup
    • SNMP traps/MIB importer
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers
    • Technical support and training
    • Product features and functionality
    • Price
    • Disatified with currrent RMM platform

Testimonials

“We switched from Nable to PacketTrap. Just wanted something easy to deploy that worked.”

Source:

TechValidate Survey of a Small Business Computer Services MSP

Research by TechValidate

Operational Challenges Solved by deploying PacketTrap Solution

What types of operational challenges did deploying the PacketTrap solution solve for your organization?

Minimized management of multiple solutions tools
33%
Provided Remote Systems Access from anywhere without VPN requirements
45%
Increased customer mgmt efficiency for staff
40%
Improved ability to reduce downtime average for customers
36%
Provided the ability to diagnose network issues quickly and remotely
46%
Strengthened Service Level Agreements
21%
Provided Network assessment solution
32%
Replaced manual remediation with auto-remediation
19%
Other
11%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 84 users of Quest PacketTrap MSP

Research by TechValidate

Case Study: Small Business Computer Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Traffic Monitoring and alerts
    • Great value for the price

Use Case

  • Monitors 60 servers, desktops, laptops, and other devices.
  • Use Autotask for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 15 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Great value for the price
  • Outperforms other remote network management solutions in the following areas:
    • network monitoring. I wouldn’t say Packetrap leads the others on any of the above (I have experience with a number and paid for one
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Price
    • Potential for network monitoring

Source:

TechValidate Survey of a Small Business Computer Services MSP



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About Dell Software PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.