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TechValidate Research on Dell Software PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Software PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Research by TechValidate

Case Study: Medium Enterprise Security Products & Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic monitoring and alerts
    • Great value for the price
    • Reporting

Use Case

  • Monitors 500 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 10 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Great value for the price
  • Outperforms other remote network management solutions in the following areas:
    • NOC View
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Product features and functionality
    • Price
    • Disatified with currrent RMM platform

Testimonials

“Packet Trap has a flexible pricing model which enables me to deliver efficient service to my customers at an affordable price for everyone involved.”

Source:

TechValidate Survey of a Medium Enterprise Security Products & Services MSP

Research by TechValidate

IT Professionals Report on Monitoring with PacketTrap MSP Software

How many servers, desktops, laptops, devices are you monitoring with PacketTrap MSP software?

Average Response by Job Function:

CEO
144 devices
Chief Information Officer
100 devices
Engineer
300 devices
Executive
42 devices
IT Director
267 devices
IT Manager
130 devices
IT Professional
265 devices
IT Senior Vice President
150 devices
IT Specialist
179 devices
IT Vice President
60 devices
Procurement Manager
1200 devices
Senior Executive
70 devices
Senior IT Manager
150 devices
Server Administrator
100 devices
System Administrator
150 devices
Overall Average
172 devices

Source:

Survey of 40 users of Quest PacketTrap MSP

Research by TechValidate

Case Study: Small Business Security Products & Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic Monitoring and alerts

Use Case

  • Monitors 250 servers, desktops, laptops, and other devices.
  • Use Autotask for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 60 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
  • Outperforms other remote network management solutions in the following areas:
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Price

Source:

TechValidate Survey of a Small Business Security Products & Services MSP

Research by TechValidate

Rapid Network Problem Resolution with Quest PacketTrap MSP

Approximately how fast were you able to load the software and begin to start monitoring and resolving network problems?

Average Response by Job Function:

CEO
75 minutes
Chief Information Officer
300 minutes
Engineer
120 minutes
Executive
38 minutes
IT Director
40 minutes
IT Manager
120 minutes
IT Professional
6 minutes
IT Senior Vice President
500 minutes
IT Specialist
43 minutes
IT Vice President
5 minutes
Procurement Manager
20 minutes
Senior Executive
15 minutes
Senior IT Manager
240 minutes
Server Administrator
93 minutes
System Administrator
20 minutes
Overall Average
82 minutes

Source:

Survey of 38 users of Quest PacketTrap MSP

Research by TechValidate

Why One MSP Made the Switch

“We switched from Nable to PacketTrap. Just wanted something easy to deploy that worked.”

Source:

CEO, Small Business Computer Services Company

Research by TechValidate

Increased, Improved, Strengthened, Provided

A small business telecommunications equipment company achieved the following by deploying the PacketTrap’s Remote Monitoring & Management solution:

  • Increased customer managment efficiency for staff
  • Improved ability to reduce downtime average for customers
  • Strengthened Service Level Agreements
  • Provided Network assessment solution

Source:

IT Professional, Small Business Telecommunications Equipment Company



More to Explore



About Dell Software PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.

  Dell Software Website