TechValidate Research on Dell Software PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Software PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Research by TechValidate

MSPs are Satisfied with Quest PacketTrap

78% of MSPs

78% of MSPs rated their overall satisfaction with their Quest PacketTrap MSP as satisfied or better.

Source:

Survey of 40 Quest PacketTrap MSP users

Research by TechValidate

Case Study: Medium Enterprise Professional Services Company

Challenges

  • Addressed the following operational challenges by deploying PacketTrap’s Remote Monitoring and Management solution:
    • Minimized management of multiple solutions tools
    • Provided Remote Systems Access from anywhere without VPN requirements
    • Increased customer mgmt efficiency for staff
    • Improved ability to reduce downtime average for customers
    • Provided the ability to diagnose network issues quickly and remotely
    • Provided Network assessment solution
    • Replaced manual remediation with auto-remediation
    • Easy to onboard new clients
  • Solved the following technical challenges by deploying the PacketTrap solutions for their clients:
    • Reduced downtime, increased uptime
    • Increased awareness of network health
    • Improved network performance
    • Improved server performance
    • Improved workstation performance
    • Addressed bandwidth issues/ latency

Use Case

  • Leverages/values PacketTrap the following remote access tools built-in to the solution the most:
    • Expert Assist
  • Most commonly asked to address user workstation performance issues (browser is running slowly) during on-site visits.
  • Uses Sage Business Works.

Results

  • Found the following aspects of PacketTrap PSA were the most appealing during their demo trial:
    • Using another vendor (not in the market)
  • Reduced the cost of managing IT in the following ways with PacketTrap:
    • By being able diagnose issues much faster with view into clients’ entire network, making on-site visits more productive
    • By reducing travel time and associated fees, including overtime pay by automating many routine IT management tasks
    • By increasing ability to manage multiple and comprehensive networks remotely within a single interface
  • Finds the follow are the most valuable aspects of PacketTrap’s MSP solution:
    • Servers & Desktops monitoring/mgmt
    • Network device monitoring/mgmt
    • VM monitoring/mgmt
    • Printer monitoring/mgmt
    • Network Traffic Analysis
    • Website Surfing Analysis
    • MSP Acceleration – Business Consulting
    • Global Policy Device Mgmt
    • Antivirus offering
    • Remote Access options
    • Network Diagnostic Tools
    • Customer Licensing Model

Testimonials

“PacketTrap MSP does not require oodles of time configuring and scripting — the default configuration works well for us in most cases. We wanted something that would dramatically speed up onboarding of new MSP clients, and PacketTrap has given us that.”

Source:

TechValidate Survey of a Medium Enterprise Professional Services Company

Research by TechValidate

PacketTrap Solution - Remote Access from Anywhere, No VPN connection Required

A medium enterprise computer services company provided Remote Systems Access from anywhere without VPN requirements by deploying the PacketTrap solution.

Source:

IT Specialist, Medium Enterprise Computer Services Company

Research by TechValidate

Case Study: Small Business Security Products & Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic Monitoring and alerts

Use Case

  • Monitors 250 servers, desktops, laptops, and other devices.
  • Use Autotask for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 60 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
  • Outperforms other remote network management solutions in the following areas:
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Price

Source:

TechValidate Survey of a Small Business Security Products & Services MSP

Research by TechValidate

Monitoring Your Network is a Top Priority

Select the top priorities for your RMM solution.

Patch Management
50%
Remote Access
63%
Network Monitoring
98%
Asset Discovery & Inventory
56%
Anti Virus
22%
PSA Integration
24%
Other
16%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 109 users of Quest PacketTrap MSP

Research by TechValidate

Compelling Value of PacketTrap MSP

When offering PacketTrap's MSP solution to your customers, what aspects of the product provide the most compelling value? Check all that apply.

Ability to monitor servers
88%
Ability to monitor routers, hubs & switches
68%
Traffic Monitoring and alerts
80%
Great value for the price
30%
Reporting
53%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 40 users of Quest PacketTrap MSP



More to Explore



About Dell Software PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.