TechValidate Research on Dell Software PacketTrap MSP

These pages present data that TechValidate has sourced via direct research with verified customers and users of Dell Software PacketTrap MSP. TechValidate stands behind the authenticity of all published data. Learn more »



247 Customers Surveyed

2,220 Data Points Collected

25 Published TechFacts

29 Published Charts

11 Published Case Studies



Selected Research Highlights


Research by TechValidate

Case Study: Small Business Computer Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Traffic Monitoring and alerts
    • Great value for the price

Use Case

  • Monitors 60 servers, desktops, laptops, and other devices.
  • Use Autotask for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 15 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Great value for the price
  • Outperforms other remote network management solutions in the following areas:
    • network monitoring. I wouldn’t say Packetrap leads the others on any of the above (I have experience with a number and paid for one
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Price
    • Potential for network monitoring

Source:

TechValidate Survey of a Small Business Computer Services MSP

Research by TechValidate

Case Study: Small Business Computer Services MSP

Challenges

  • Solved the following challenges for their customers by using their Quest PacketTrap MSP:
    • Ability to monitor servers
    • Ability to monitor routers, hubs & switches
    • Traffic Monitoring and alerts
    • Great value for the price
    • Reporting

Use Case

  • Monitors 50 servers, desktops, laptops, and other devices.
  • Use ConnectWIse for Professional Service Automation (PSA) today.

Results

  • Rated their overall satisfaction with their Quest PacketTrap MSP as very satisfied.
  • Loaded their Quest PacketTrap MSP and started monitoring in 15 minutes.
  • Recommends their Quest PacketTrap MSP to other MSPs for the following reasons:
    • Ease of use
    • Functionality and features
    • Support and technical knowledge
    • Great value for the price
    • Just works!
  • Outperforms other remote network management solutions in the following areas:
    • Custom scripts
    • NOC View
    • Anti Virus and backup
    • SNMP traps/MIB importer
    • Customer portal to ticketing
  • Selected their Quest PacketTrap MSP for the following reasons:
    • Technology offered increased value/efficencies for current customers
    • Technical support and training
    • Product features and functionality
    • Price
    • Disatified with currrent RMM platform

Testimonials

“We switched from Nable to PacketTrap. Just wanted something easy to deploy that worked.”

Source:

TechValidate Survey of a Small Business Computer Services MSP

Research by TechValidate

Rapid Network Problem Resolution with Quest PacketTrap MSP

Approximately how fast were you able to load the software and begin to start monitoring and resolving network problems?

Average Response by Job Function:

CEO
75 minutes
Chief Information Officer
300 minutes
Engineer
120 minutes
Executive
38 minutes
IT Director
40 minutes
IT Manager
120 minutes
IT Professional
6 minutes
IT Senior Vice President
500 minutes
IT Specialist
43 minutes
IT Vice President
5 minutes
Procurement Manager
20 minutes
Senior Executive
15 minutes
Senior IT Manager
240 minutes
Server Administrator
93 minutes
System Administrator
20 minutes
Overall Average
82 minutes

Source:

Survey of 38 users of Quest PacketTrap MSP

Research by TechValidate

Quest PacketTrap MSP Helps Increase Service Level for Customers

What challenges in your MSP business does your Quest PacketTrap MSP help you address?

Helps reduce the cost of managing IT
40%
Increased service level for customers
62%
Increased efficiency and team productivity
39%
Building service offerings
50%
Differentiating your services from the competition
30%
Other
11%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 111 users of Quest PacketTrap MSP

Research by TechValidate

Compelling Reasons

A small business computer services company recommends Quest PacketTrap MSP to other MSPs because of its ease of use, functionality and features, support and technical knowledge, great value for the price, and because it just works.

Source:

CEO, Small Business Computer Services Company

Research by TechValidate

Compelling Value - Remote Access

A small business computer services company leverages/values PacketTrap Expert Assist, RDP, VPN, Telnet, and web proxy remote access tools the most.

Source:

CEO, Small Business Computer Services Company



More to Explore



About Dell Software PacketTrap MSP

Dell Software PacketTrap MSP (Managed Service Provider) is a purpose-built robust and affordable platform to monitor your customers in a secure, customized environment for your business.