TechValidate Content Library / HP Software

TechValidate Research on HP Software Application Performance Management

27 Case Studies – Page 1 of 3

Case Study: Sentara Healthcare

Challenges

  • Purchased HP SiteScope to solve the following challenges:
    • Need for quick time to value
    • Need to monitor without installing agents
    • Need for visibility into server and application availability
    • Desire to have broad technology support to consolidate monitoring tools and efforts
    • Need to reduce time to identify and repair problems
    • Need to consolidate our dashboard views

Use Case

  • Is managing 10+ application types with HP SiteScope.
  • Is monitoring the following technology/applications with HP SiteScope:
    • System Monitors
    • Virtualized environments
    • Cloud monitors
    • Network Monitors
    • Custom Monitors
    • Web Applications Servers (JBoss, WebSphere, WebLogic, etc.)
    • Web Transactions (Script monitors, URL monitors, etc.)
    • Microsoft Applications (Exchange, IIS, SQL Server, SharePoint, Lync, etc.)
    • Database Monitors

Results

  • Saw value in less than one hour after deploying HP SiteScope.
  • Found the following HP SiteScope features and functionalities most valuable:
    • Agentless monitoring
    • Ease of – deployment, administration, use, data analysis and quick reports
    • Ability to create custom monitors
    • Ease of integration into HP Business Service Management and HP Operations Management workflows for infrastructure monitoring
  • Achieved the following technology or business improvements with HP SiteScope:
    • Reduced MTTR
    • Improved infrastructure health and performance
    • Improved application availability OR reduced application downtime
    • Improved the ability to report on hundreds of health characteristics
    • Improved time to value – rapidly deploy and start using to monitor servers and applications
  • Reduced mean time to resolution (MTTR) by 1 – 20% with HP SiteScope.
  • Reduced application downtime by 1 – 20% using HP SiteScope.

Testimonials

“HP SiteScope allowed us to rapidly deploy an agentless monitoring strategy supporting hundreds of mission critical healthcare applications leveraged by thousands of healthcare providers.”

Source:
Jason Siegrist, Enterprise Mgmt Technologies, Sentara Healthcare

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Case Study: Fortune 500 Insurance Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • A need to consolidate multiple monitoring tools and teams
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Mobile applications
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Transaction tracing and root cause analysis
    • Predictive analytics or proactive service management
    • Monitoring business processes via synthetic transaction monitoring
    • Application diagnostics
    • Agent-less infrastructure monitoring
    • Business transaction monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Reduced IT operational costs
    • Improve time-to-value
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
  • Started realizing the value from HP APM in < 1 month.
  • Decreased their Mean Time to Resolution (MTTR) by > 50% with HP APM.
  • Improved the overall availability of business-critical applications by 25-50% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 25-50% with HP APM.
  • Can identify an issue 10 – 30 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM enables us to be aware of issues affecting applications prior to user impact. Many times we can utilize HP Diagnostics to get a “canary in the coal mine” warning that something bad is developing. Our applications enjoyed a 9 year high in terms of availability thanks to HP."

Source:
TechValidate Survey of a Fortune 500 Insurance Company

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Case Study: Tieto

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • Difficulty determining the cause of application outages or performance issues
    • The excessive number of escalations from unpredictable incidents

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Cloud based applications/services hosted by an external vendor
    • Mobile applications
    • Email, calendar or file sharing services
    • Citrix, RDP or CDN
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Monitoring business processes via synthetic transaction monitoring
    • Monitoring end user experience via actual client monitoring
    • Application diagnostics

Results

  • Achieved the following key results since implementing HP APM:
    • Optimized efficiencies through best practices in monitoring
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Lowered number of escalations from Network Operations (Tier 1) to Tier 2/3 support
    • Decreased Mean Time to Resolution (MTTR)
    • Decreased the number of people on troubleshooting calls
    • Decreased the number of escalations to subject matter experts
  • Started realizing the value from HP APM in 2-3 months.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 10-25% with HP APM.
  • Can identify an issue < 10 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“We get more visibility to the systems and faster recovery [with HP APM] by detecting the performance issues faster.”

Source:
Santtu Lescelius, Senior IT Architect, Tieto

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Case Study: Large Enterprise Computer Services Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Cloud based applications/services hosted by an external vendor
    • Email, calendar or file sharing services
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Collaboration on troubleshooting performance issues with the broader “applications” team
    • Monitoring business processes via synthetic transaction monitoring
    • Agent-less infrastructure monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improve time-to-value
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved productivity and operational efficiency
  • Started realizing the value from HP APM in 2-3 months.
  • Decreased their Mean Time to Resolution (MTTR) by 10-25% with HP APM.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 10-25% with HP APM.

Testimonials

“HP APM allows us to demonstrate compliance with Service Level Agreements and to diagnose performance issues faster.”

Source:
TechValidate Survey of a Large Enterprise Computer Services Company

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Case Study: Playtech Software Limited

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • A need to consolidate multiple monitoring tools and teams
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • Cloud based applications/services hosted by their company
    • Mobile applications
  • Would recommend HP APM for the following capabilities:
    • Predictive analytics or proactive service management
    • Monitoring end user experience via actual client monitoring
    • Application diagnostics
    • Business transaction monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved productivity and operational efficiency
  • Started realizing the value from HP APM in 3-6 months.
  • Decreased their Mean Time to Resolution (MTTR) by > 50% with HP APM.
  • Can identify an issue 10 – 30 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM provides a single console to get the status, events and performance of our products with the ability to react to issues faster before they become critical.”

Source:
Eli Eyal, OSS manager, Playtech Software Limited

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Case Study: Large Enterprise Banking Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • The excessive number of escalations from unpredictable incidents

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • Cloud based applications/services hosted by their company
    • Business applications developped by my company
  • Would recommend HP APM for the following capabilities:
    • Monitoring business processes via synthetic transaction monitoring
    • Monitoring end user experience via actual client monitoring
    • Agent-less infrastructure monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved collaboration and reduced number of separate IT monitoring groups
  • Started realizing the value from HP APM in 2-3 months.
  • Decreased their Mean Time to Resolution (MTTR) by 10-25% with HP APM.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by up to 10% with HP APM.
  • Can identify an issue < 10 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM give us immediate feedback on our application health and allows us to start corrective actions limiting the impact on end users’ service levels.”

Source:
TechValidate Survey of a Large Enterprise Banking Company

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Case Study: Small Business Professional Services Company

Challenges

  • Deployed HP Performance Anywhere to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues

Use Case

  • Completed the initial setup/configuration and saw value from HP Performance Anywhere in 2 hours – 1 day.
  • Monitors the following applications with HP Performance Anywhere:
    • Web site
    • Java based applications
    • Internal business applications (ie, email, HR, etc)

Results

  • Appreciates the following features & functionalities the most in HP Performance Anywhere:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
  • Reduced escalations by 10-25% with HP Performance Anywhere.
  • Increased application availability by 10-25% with HP Performance Anywhere.
  • Lowered the time to diagnose performance problems by > 50% with HP Performance Anywhere.
  • Would recommend HP Performance Anywhere for the following capabilities:
    • Synthetic monitoring

Testimonials

“HP Performance Anywhere reduces hardware cost and provides management tools to monitor my environment.”

Source:
TechValidate Survey of a Small Business Professional Services Company

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Case Study: Medium Enterprise Computer Services Company

Challenges

  • Deployed HP Performance Anywhere to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • SLM reports may apply

Use Case

  • Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
  • Monitors the following applications with HP Performance Anywhere:
    • Web site

Results

  • Appreciates the following features & functionalities the most in HP Performance Anywhere:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • Intuitive and modern UI for modern applications
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
    • The ability to diagnose performance issues during development process
    • The ability to share scripts betweenoperations and testing teams
  • Increased application availability with HP Performance Anywhere.
  • Lowered the time to diagnose performance problems with HP Performance Anywhere.
  • Would recommend HP Performance Anywhere for the following capabilities:
    • Synthetic monitoring
    • Predictive analytics or dynamic thresholds
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP Performance Anywhere is a quick, easy and vaulable way to monitor and report on your company’s services. It ensures knowing the quality of services.”

Source:
TechValidate Survey of a Medium Enterprise Computer Services Company

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Case Study: Fireman's Fund Insurance Company

Challenges

  • Deployed HP Performance Anywhere to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance

Use Case

  • Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
  • Monitors the following applications with HP Performance Anywhere:
    • Web site
    • Internal business applications (ie, email, HR, etc)

Results

  • Appreciates the following features & functionalities the most in HP Performance Anywhere:
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • Intuitive and modern UI for modern applications
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • The ability to understand and pre-empt business impact for mobile and internet based applications
    • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
    • The ability to diagnose performance issues during development process
    • The ability to share scripts betweenoperations and testing teams
    • Smart analytics and dynamic baselines that help detect abnormal behavior and avoid problems by leveraging historical norms
  • Reduced escalations by 25-50% with HP Performance Anywhere.
  • Increased application availability by 25-50% with HP Performance Anywhere.
  • Lowered the time to diagnose performance problems with HP Performance Anywhere.
  • Would recommend HP Performance Anywhere for the following capabilities:
    • Synthetic monitoring
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP Performance Anywhere is a quick and easy way to get monitoring in place from outside the firewall.”

Source:
Scott McNeely, Engineer, Fireman's Fund Insurance Company

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Case Study: Computer Software Company

Challenges

  • Deployed HP Performance Anywhere to solve the following challenges:
    • Easy to implement

Use Case

  • Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
  • Monitors the following applications with HP Performance Anywhere:
    • Web site

Results

  • Appreciates the following features & functionalities the most in HP Performance Anywhere:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • Application layer analysis that includes front end layer and backend layer analysis for problem isolation
    • The ability to diagnose performance issues during development process
  • Reduced escalations by 25-50% with HP Performance Anywhere.
  • Increased application availability by 25-50% with HP Performance Anywhere.
  • Lowered the time to diagnose performance problems by > 50% with HP Performance Anywhere.
  • Would recommend HP Performance Anywhere for the following capabilities:
    • Synthetic monitoring
    • Transaction tracing
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP Performance Anywhere will help IT teams to pinpoint performance and availability problems, and will guide us through finding root causes.”

Source:
TechValidate survey of a Small Business Computer Software Company

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