TechValidate Research on HP Software Application Performance Management

27 Case Studies


Case Study: Sentara Healthcare

Challenges

  • Purchased HP SiteScope to solve the following challenges:
    • Need for quick time to value
    • Need to monitor without installing agents
    • Need for visibility into server and application availability
    • Desire to have broad technology support to consolidate monitoring tools and efforts
    • Need to reduce time to identify and repair problems
    • Need to consolidate our dashboard views

Use Case

  • Is managing 10+ application types with HP SiteScope.
  • Is monitoring the following technology/applications with HP SiteScope:
    • System Monitors
    • Virtualized environments
    • Cloud monitors
    • Network Monitors
    • Custom Monitors
    • Web Applications Servers (JBoss, WebSphere, WebLogic, etc.)
    • Web Transactions (Script monitors, URL monitors, etc.)
    • Microsoft Applications (Exchange, IIS, SQL Server, SharePoint, Lync, etc.)
    • Database Monitors

Results

  • Saw value in less than one hour after deploying HP SiteScope.
  • Found the following HP SiteScope features and functionalities most valuable:
    • Agentless monitoring
    • Ease of – deployment, administration, use, data analysis and quick reports
    • Ability to create custom monitors
    • Ease of integration into HP Business Service Management and HP Operations Management workflows for infrastructure monitoring
  • Achieved the following technology or business improvements with HP SiteScope:
    • Reduced MTTR
    • Improved infrastructure health and performance
    • Improved application availability OR reduced application downtime
    • Improved the ability to report on hundreds of health characteristics
    • Improved time to value – rapidly deploy and start using to monitor servers and applications
  • Reduced mean time to resolution (MTTR) by 1 – 20% with HP SiteScope.
  • Reduced application downtime by 1 – 20% using HP SiteScope.

Testimonials

“HP SiteScope allowed us to rapidly deploy an agentless monitoring strategy supporting hundreds of mission critical healthcare applications leveraged by thousands of healthcare providers.”

Source:
Jason Siegrist, Enterprise Mgmt Technologies, Sentara Healthcare

Case Study: Fortune 500 Insurance Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • A need to consolidate multiple monitoring tools and teams
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Mobile applications
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Transaction tracing and root cause analysis
    • Predictive analytics or proactive service management
    • Monitoring business processes via synthetic transaction monitoring
    • Application diagnostics
    • Agent-less infrastructure monitoring
    • Business transaction monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Reduced IT operational costs
    • Improve time-to-value
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
  • Started realizing the value from HP APM in < 1 month.
  • Decreased their Mean Time to Resolution (MTTR) by > 50% with HP APM.
  • Improved the overall availability of business-critical applications by 25-50% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 25-50% with HP APM.
  • Can identify an issue 10 – 30 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM enables us to be aware of issues affecting applications prior to user impact. Many times we can utilize HP Diagnostics to get a “canary in the coal mine” warning that something bad is developing. Our applications enjoyed a 9 year high in terms of availability thanks to HP."

Source:
TechValidate Survey of a Fortune 500 Insurance Company

Case Study: Tieto

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • Difficulty determining the cause of application outages or performance issues
    • The excessive number of escalations from unpredictable incidents

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Cloud based applications/services hosted by an external vendor
    • Mobile applications
    • Email, calendar or file sharing services
    • Citrix, RDP or CDN
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Monitoring business processes via synthetic transaction monitoring
    • Monitoring end user experience via actual client monitoring
    • Application diagnostics

Results

  • Achieved the following key results since implementing HP APM:
    • Optimized efficiencies through best practices in monitoring
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Lowered number of escalations from Network Operations (Tier 1) to Tier 2/3 support
    • Decreased Mean Time to Resolution (MTTR)
    • Decreased the number of people on troubleshooting calls
    • Decreased the number of escalations to subject matter experts
  • Started realizing the value from HP APM in 2-3 months.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 10-25% with HP APM.
  • Can identify an issue < 10 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“We get more visibility to the systems and faster recovery [with HP APM] by detecting the performance issues faster.”

Source:
Santtu Lescelius, Senior IT Architect, Tieto

Case Study: Large Enterprise Computer Services Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • ERP or CRM applications hosted by their company
    • Cloud based applications/services hosted by their company
    • Cloud based applications/services hosted by an external vendor
    • Email, calendar or file sharing services
  • Would recommend HP APM for the following capabilities:
    • Synthetic monitoring for SLA measurement
    • Collaboration on troubleshooting performance issues with the broader “applications” team
    • Monitoring business processes via synthetic transaction monitoring
    • Agent-less infrastructure monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improve time-to-value
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved productivity and operational efficiency
  • Started realizing the value from HP APM in 2-3 months.
  • Decreased their Mean Time to Resolution (MTTR) by 10-25% with HP APM.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by 10-25% with HP APM.

Testimonials

“HP APM allows us to demonstrate compliance with Service Level Agreements and to diagnose performance issues faster.”

Source:
TechValidate Survey of a Large Enterprise Computer Services Company

Case Study: Playtech Software Limited

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • A need to consolidate multiple monitoring tools and teams
    • Difficulty determining the cause of application outages or performance issues

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • Cloud based applications/services hosted by their company
    • Mobile applications
  • Would recommend HP APM for the following capabilities:
    • Predictive analytics or proactive service management
    • Monitoring end user experience via actual client monitoring
    • Application diagnostics
    • Business transaction monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved productivity and operational efficiency
  • Started realizing the value from HP APM in 3-6 months.
  • Decreased their Mean Time to Resolution (MTTR) by > 50% with HP APM.
  • Can identify an issue 10 – 30 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM provides a single console to get the status, events and performance of our products with the ability to react to issues faster before they become critical.”

Source:
Eli Eyal, OSS manager, Playtech Software Limited

Case Study: Large Enterprise Banking Company

Challenges

  • Purchased HP APM for the following reasons:
    • A need to reduce problem resolution time
    • The excessive number of escalations from unpredictable incidents

Use Case

  • Monitors the following mission critical applications with HP Application Performance Management:
    • Cloud based applications/services hosted by their company
    • Business applications developped by my company
  • Would recommend HP APM for the following capabilities:
    • Monitoring business processes via synthetic transaction monitoring
    • Monitoring end user experience via actual client monitoring
    • Agent-less infrastructure monitoring

Results

  • Achieved the following key results since implementing HP APM:
    • Improved visibility of application performance in the cloud
    • Increased availability of applications
    • Decreased Mean Time to Resolution (MTTR)
    • Improved collaboration and reduced number of separate IT monitoring groups
  • Started realizing the value from HP APM in 2-3 months.
  • Decreased their Mean Time to Resolution (MTTR) by 10-25% with HP APM.
  • Improved the overall availability of business-critical applications by 10-25% with HP APM.
  • Reduced the number of calls escalating from Level 1 to Level 2 or beyond by up to 10% with HP APM.
  • Can identify an issue < 10 minutes in advance before a service degradation starts happening since implementing HP APM.

Testimonials

“HP APM give us immediate feedback on our application health and allows us to start corrective actions limiting the impact on end users’ service levels.”

Source:
TechValidate Survey of a Large Enterprise Banking Company

Case Study: Small Business Professional Services Company

Challenges

  • Deployed HP AppPulse to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues

Use Case

  • Completed the initial setup/configuration and saw value from HP AppPulse in 2 hours – 1 day.
  • Monitors the following applications with HP AppPulse:
    • Web site
    • Java based applications
    • Internal business applications (ie, email, HR, etc)

Results

  • Appreciates the following features & functionalities the most in AppPulse:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
  • Reduced escalations by 10-25% with HP AppPulse.
  • Increased application availability by 10-25% with HP AppPulse.
  • Lowered the time to diagnose performance problems by > 50% with HP AppPulse.
  • Would recommend HP AppPulse for the following capabilities:
    • Synthetic monitoring

Testimonials

“HP AppPulse reduces hardware cost and provides management tools to monitor my environment.”

Source:
TechValidate Survey of a Small Business Professional Services Company

Case Study: Medium Enterprise Computer Services Company

Challenges

  • Deployed HP AppPulse to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • SLM reports may apply

Use Case

  • Completed the initial setup/configuration and saw value from HP AppPulse in < 20 minutes.
  • Monitors the following applications with HP AppPulse:
    • Web site

Results

  • Appreciates the following features & functionalities the most in HP AppPulse:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • Intuitive and modern UI for modern applications
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
    • The ability to diagnose performance issues during development process
    • The ability to share scripts betweenoperations and testing teams
  • Increased application availability with HP AppPulse.
  • Lowered the time to diagnose performance problems with HP AppPulse.
  • Would recommend HP AppPulse for the following capabilities:
    • Synthetic monitoring
    • Predictive analytics or dynamic thresholds
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP AppPulse is a quick, easy and valuable way to monitor and report on your company’s services. It ensures knowing the quality of services.”

Source:
TechValidate Survey of a Medium Enterprise Computer Services Company

Case Study: Fireman's Fund Insurance Company

Challenges

  • Deployed HP AppPulse to solve the following challenges:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance

Use Case

  • Completed the initial setup/configuration and saw value from HP AppPulse in < 20 minutes.
  • Monitors the following applications with HP AppPulse:
    • Web site
    • Internal business applications (ie, email, HR, etc)

Results

  • Appreciates the following features & functionalities the most in HP AppPulse:
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • Intuitive and modern UI for modern applications
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • The ability to understand and pre-empt business impact for mobile and internet based applications
    • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
    • The ability to diagnose performance issues during development process
    • The ability to share scripts between operations and testing teams
    • Smart analytics and dynamic baselines that help detect abnormal behavior and avoid problems by leveraging historical norms
  • Reduced escalations by 25-50% with HP AppPulse.
  • Increased application availability by 25-50% with HP AppPulse.
  • Lowered the time to diagnose performance problems with HP AppPulse.
  • Would recommend HP AppPulse for the following capabilities:
    • Synthetic monitoring
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP AppPulse is a quick and easy way to get monitoring in place from outside the firewall.”

Source:
Scott McNeely, Engineer, Fireman's Fund Insurance Company

Case Study: Computer Software Company

Challenges

  • Deployed HP AppPulse to solve the following challenges:
    • Easy to implement

Use Case

  • Completed the initial setup/configuration and saw value from HP AppPulse in < 20 minutes.
  • Monitors the following applications with HP AppPulse:
    • Web site

Results

  • Appreciates the following features & functionalities the most in HP AppPulse:
    • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
    • Easy to deploy, administer, analyze data, use reports
    • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
    • The ability to monitor web based & mobile-based applications on devices like smart-phones
    • Application layer analysis that includes front end layer and backend layer analysis for problem isolation
    • The ability to diagnose performance issues during development process
  • Reduced escalations by 25-50% with HP AppPulse.
  • Increased application availability by 25-50% with HP AppPulse.
  • Lowered the time to diagnose performance problems by > 50% with HP AppPulse.
  • Would recommend HP AppPulse for the following capabilities:
    • Synthetic monitoring
    • Transaction tracing
    • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

“HP AppPulse will help IT teams to pinpoint performance and availability problems, and will guide us through finding root causes.”

Source:
TechValidate survey of a Small Business Computer Software Company

Case Study: Global 500 Energy & Utilities Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Multiple monitoring teams and/or tools for disparate applications
    • Difficulty determining cause of application outages or performance issues
    • Excessive number of escalations due to unpredictable incidents
  • Adopted HP Business Availability Center to address the following:
    • Need to align business with IT for faster service delivery
    • Application availability

Use Case

  • Has used HP BAC on Saas for 3-5 years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • CRM applications (such as Siebel, Oracle)
    • Homegrown applications (custom)
    • Financial applications
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in 1 month .

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Reduced IT management costs
    • Realized immediate time to value
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Increased availability of applications
    • Reduced resource costs for monitoring applications
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Improved collaboration and reduced number of separate IT monitoring groups
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Fewer people on troubleshooting calls
    • Fewer escalations to subject matter experts
    • Reduction in application downtime
  • Reduced their application downtime by 30% – 40% by using their HP Business Availability Center.

Testimonials

“HP BAC on SaaS has provided us with the ability to track application downtime quickly. Therefore support can respond faster to reduce application downtime and business needs are better met.”

Source:
TechValidate Survey of a Global 500 Energy & Utilities Company

Case Study: Global 500 Banking Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • High cost of managing & monitoring applications
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Multiple monitoring teams and/or tools for disparate applications
    • Difficulty determining cause of application outages or performance issues
    • Extended problem resolution time
    • Excessive number of escalations due to unpredictable incidents
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services
    • Need to align business with IT for faster service delivery
    • Manual process to procure hardware and software by project
    • Resource restrictions/limitation, inability to scale
    • Need for global around the clock support

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Homegrown applications (custom)
    • Financial applications
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Reduced IT management costs
    • Reduced capital expenditure
    • Realized immediate time to value
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Gained visibility of application performance and availability in the cloud
    • Automated problem resolution
    • Increased availability of applications
    • Reduced resource costs for monitoring applications
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Decreased MTTR
    • Improved collaboration and reduced number of separate IT monitoring groups
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Headcount redeployment
    • Improved operating efficiency
    • Reduction in application downtime
    • Reduction in lost employee productivity
  • Reduced costs associated with IT by 10% – 20% with their HP Business Availability Center.
  • Reduced their application downtime by 20% – 30% by using their HP Business Availability Center.

Testimonials

“By allowing HP BAC on Saas to handle all the back end processes – it frees us up to spend more time on monitoring and NO time spent on keeping the monitoring infrastructure operational.”

Source:
TechValidate Survey of a Global 500 Banking Company

Case Study: Small Business Health Care Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services
    • Need to align business with IT for faster service delivery
    • Manual process to procure hardware and software by project
    • Need for global around the clock support

Use Case

  • Has used HP BAC on Saas for 1-3 years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Homegrown applications (custom)
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in 2 months.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Gained visibility of application performance and availability in the cloud
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Improved operating efficiency
    • Reduction in application downtime
  • Reduced costs associated with IT by 1% – 10% with their HP Business Availability Center.

Testimonials

“Most of the value of the HP BAC SaaS has provided is the ability to have a monitoring software tailored on our needs without the burden of the HW / SW maintenance. We can now identify the source of the issue any time a customer complains.”

Source:
TechValidate Survey of a Small Business Health Care Company

Case Study: Fortune 500 Professional Services Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Multiple monitoring teams and/or tools for disparate applications
  • Adopted HP Business Availability Center to address the following:
    • Need to align business with IT for faster service delivery
    • Need for global around the clock support

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Financial applications
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Increased availability of applications
    • Decreased MTTR
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Fewer escalations to subject matter experts
    • Improved operating efficiency
    • Reduction in application downtime
  • Reduced their application downtime by 10% – 20% by using their HP Business Availability Center.

Testimonials

“HP BAC has enabled us to better monitor our business critical applications and get service restoration sooner.”

Source:
TechValidate Survey of a Fortune 500 Professional Services Company

Case Study: Large Enterprise Industrial Manufacturing Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Difficulty determining cause of application outages or performance issues
    • Extended problem resolution time
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services
    • Need to align business with IT for faster service delivery
    • Manual process to procure hardware and software by project

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Web applications
  • Completed the initial setup and configuration of their HP Business Availability Center in 3 weeks .

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Gained visibility of application performance and availability in the cloud
    • Increased availability of applications
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Improved operating efficiency
    • Reduction in application downtime
  • Reduced their application downtime by 10% – 20% by using their HP Business Availability Center.
Source:
TechValidate Survey of a Large Enterprise Industrial Manufacturing Company

Case Study: Global 500 Hospitality Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Web applications
  • Completed the initial setup and configuration of their HP Business Availability Center in 1 month.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Gained visibility of application performance and availability in the cloud
    • Increased availability of applications
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Improved operating efficiency
    • Reduction in application downtime
  • Reduced costs associated with IT by 1% – 10% with their HP Business Availability Center.
  • Reduced their application downtime by 50+% by using their HP Business Availability Center.
Source:
TechValidate Survey of a Global 500 Hospitality Company

Case Study: Global 500 Financial Services Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services
    • Need for global around the clock support

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Homegrown applications (custom)
    • Web applications
  • Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Realized immediate time to value
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Gained visibility of application performance and availability in the cloud
    • Increased availability of applications
    • Decreased MTTR
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Fewer people on troubleshooting calls
    • Fewer escalations to subject matter experts
    • Reduction in application downtime
    • Reduction in lost employee productivity
  • Decreased costs associated with IT by 1% – 10% with their HP Business Availability Center.
  • Reduced their application downtime by 10% – 20% by using their HP Business Availability Center.

Testimonials

“HP SaaS has been especially helpful in identifying performance and availability issues in off hours when end user loads are at a minimum. This allows for pro-active resolution to issues prior to exposure to end-users.”

Source:
TechValidate Survey of a Global 500 Financial Services Company

Case Study: Large Enterprise Hospitality Company

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues
    • Extended problem resolution time
  • Adopted HP Business Availability Center to address the following:
    • Need for global around the clock support

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • Homegrown applications (custom)
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
    • Gained visibility of application performance and availability in the cloud
    • Increased availability of applications
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Reduction in application downtime
  • Reduced their application downtime by 20% – 30% by using their HP Business Availability Center.

Testimonials

“HP BAC on SaaS has provided us with vital proactive monitoring that has allowed us to ensure quality of service (performance and availability) for our customers around the world. We want to ensure that a customer in China has the same experience as a customer in the US… BAC gives us that insight.”

Source:
TechValidate Survey of a Large Enterprise Hospitality Company

Case Study: Federal Government

Challenges

  • Addressed the following challenges with their HP Business Availability Center:
    • Lack of visibility with respect to application availability
    • Lack of visibility with respect to application performance
    • Difficulty determining cause of application outages or performance issues
  • Adopted HP Business Availability Center to address the following:
    • Need for faster delivery of services
    • Need to align business with IT for faster service delivery
    • Need for global around the clock support
    • Enforce Service Level Agreement

Use Case

  • Has used HP BAC on Saas for 5+ years.
  • Monitors the following mission critical applications with their HP Business Availability Center:
    • CRM applications (such as Siebel, Oracle)
    • Homegrown applications (custom)
    • Financial applications
    • Web applications
    • Internal applications
  • Completed the initial setup and configuration of their HP Business Availability Center in 1 month.

Results

  • Observed the following results after implementing their HP Business Availability Center:
    • Reduced IT management costs
    • Realized immediate time to value
    • Gained visibility of application performance and availability in the cloud
    • Increased availability of applications
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Decreased MTTR
  • Reduced IT costs in the following areas with their HP Business Availability Center:
    • Fewer escalations to subject matter experts
    • Improved operating efficiency
    • Reduction in application downtime
    • Reduction in lost employee productivity
  • Decreased costs associated with IT by 20% – 30% with their HP Business Availability Center.
  • Reduced their application downtime by 30% – 40% by using their HP Business Availability Center.

Testimonials

“The BAC is used as independent tool to monitor and enforce SLAs with our vendors. The tool is also used to minimize application downtimes and proactively monitor the application performance to avoid eventual service degradation or outage.”

Source:
TechValidate Survey of a Federal Government

Case Study: Large Enterprise Aerospace & Defense Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products:
    • Lack of visibility across IT domains
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time
    • Errors and inconsistent results caused by manual processes

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Real User Monitor
    • Diagnostics
    • Service Level Management
    • System Availability
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Siebel, other CRM
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Reduced IT management costs
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Decreased MTTR
    • Improved collaboration among testing and operations
  • Reduced OpEx by 30% – 40% with their HP Business Availability Center through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment and improved operating efficiency.
  • Reduced costs associated with application downtime by more than 50%.
  • Reduced the mean time to repair application outages (MTTR) by 20% – 30% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 1 – 3 hours with their HP Business Availability Center.

Testimonials

“HP BAC/BSM has greatly improved our application management experience. It also became a best practice within our division and we created a SaaS type service where we are now providing HP BAC to ~100 applications.”

Source:
TechValidate Survey of a Large Enterprise Aerospace & Defense Company

Case Study: Large Enterprise Professional Services Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products.
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time
    • Too many events being escalated to subject matter experts
    • Errors and inconsistent results caused by manual processes
    • Paying high SLA penalties to clients due to on system outages

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Homegrown (custom)
  • Monitors 21 – 30 applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Decreased MTTR
    • Improved collaboration among testing and operations
    • Drastically reduced SLA penalties paid to clients related to system outages and speed of notification
  • Reduced OpEx by 1% – 10% with their HP Business Availability Center through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment and improved operating efficiency.
  • Reduced costs associated with application downtime by more than 50%.
  • Reduced the mean time to repair application outages (MTTR) by 20% – 30% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by over 3 hours with their HP Business Availability Center.

Testimonials

“HP BAC literally reduces problem isolation efforts from days to minutes. BAC has drastically reduced our customer service level breaches and greatly improved SLA visibility and reporting. This gives us time to react before things are at the critical stage.”

Source:
TechValidate Survey of a Large Enterprise Professional Services Company

Case Study: Large Enterprise Health Care Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products:
    • The high cost of managing IT
    • Lack of visibility across IT domains
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time
    • Too many events being escalated to subject matter experts
    • Errors and inconsistent results caused by manual processes

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Real User Monitor
    • Diagnostics
    • TransactionVision
    • Service Level Management
    • System Availability
    • Management / SiteScope
    • OMi
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Financial
    • Siebel, other CRM
    • Homegrown (custom)
    • Cloud and WebServices, mainframe
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Reduced IT management costs
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
    • Decreased MTTR
    • Improved collaboration among testing and operations
  • Reduced OpEx by more than 50% with their HP Business Availability Center through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment and improved operating efficiency.
  • Reduced costs associated with application downtime by 40% – 50%.
  • Reduced the mean time to repair application outages (MTTR) by 10% – 20% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 1 – 3 hours with their HP Business Availability Center.

Testimonials

“HP BAC allows us to consolidate data into a single dashboard for better root cause analysis. It also allows us to create dashboards for the business that meet their needs.”

Source:
TechValidate Survey of a Large Enterprise Health Care Company

Case Study: Large Enterprise Aerospace & Defense Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products.
    • The high cost of managing IT
    • Lack of visibility across IT domains
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time
    • Errors and inconsistent results caused by manual processes
    • Time wasted in early tiers instead of automated notifications direct to SMEs

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Real User Monitor
    • Diagnostics
    • Service Level Management
    • System Availability
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Siebel, other CRM
    • Homegrown (custom)
    • Citrix application access, Mail backbone systems, Web services, Portal access, DNS
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Reduced IT management costs
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Decreased MTTR
  • Reduced OpEx by more than 50% with their HP Business Availability Center through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment and improved operating efficiency.
  • Reduced costs associated with application downtime by more than 50%.
  • Reduced the mean time to repair application outages (MTTR) by more than 50% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by over 3 hours with their HP Business Availability Center.

Testimonials

“HP BAC cut out the finger-pointing game of large techlines, and allowed a targeted operations group to manage applications to improve MTTR by 90%. Labor costs for incident management dropped 98.2%.”

Source:
TechValidate Survey of a Large Enterprise Aerospace & Defense Company

Case Study: Large Enterprise Aerospace & Defense Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products:
    • The high cost of managing IT
    • Lack of visibility across IT domains
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Financial
    • SAP, other ERP
    • Homegrown (custom)
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Reduced IT management costs
    • Reduced number of IT groups involved in resolving the application issue
    • Improved collaboration among testing and operations
  • Reduced OpEx by 20% – 30% with their HP Business Availability Center through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment and improved operating efficiency.
  • Reduced costs associated with application downtime by 20% – 30%.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 1 – 3 hours with their HP Business Availability Center.

Testimonials

“Monitoring with HP BAC from an end user perspective gives service owners a better view of customer impact, and enables alerting and reporting that are more meaningful to business.”

Source:
TechValidate Survey of a Large Enterprise Aerospace & Defense Company

Case Study: Fortune 500 Pharmaceuticals Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products:
    • Lack of visibility across IT domains
    • Errors and inconsistent results caused by manual processes

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Service Level Management
    • System Availability
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Siebel, other CRM
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Decreased MTTR
    • Improved collaboration among testing and operations
  • Reduced costs associated with application downtime by 10% – 20%.
  • Reduced the mean time to repair application outages (MTTR) by 20% – 30% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 1 hour with their HP Business Availability Center.
Source:
TechValidate Survey of a Fortune 500 Pharmaceuticals Company

Case Study: Global 500 Pharmaceuticals Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products.
    • Application outages affecting the business
    • Difficulty determining cause of outages or performance problems
    • Slow problem resolution time

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • Service Level Management
    • System Availability
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Financial
    • Homegrown (custom)
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Increased availability of application
    • Reduced number of IT groups involved in resolving the application issue
    • Decreased MTTR
  • Reduced costs associated with application downtime by 20% – 30%.
  • Reduced the mean time to repair application outages (MTTR) by 10% – 20% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 30 minutes with their HP Business Availability Center.
Source:
TechValidate Survey of a Global 500 Pharmaceuticals Company

Case Study: Large Enterprise Computer Hardware Company

Challenges

  • Addressed the following challenges by implementing HP Business Availability (HP BAC) products.
    • Lack of visibility across IT domains
    • Slow problem resolution time

Use Case

  • Uses the following HP Business Availability Center products in production:
    • Business Process Monitor
    • System Availability
    • Management / SiteScope
  • Monitors the following applications with HP Business Availability Center (HP BAC):
    • Web-based customer facing
    • Web-based employee facing
    • Financial
    • SAP, other ERP
    • Homegrown (custom)
  • Monitors 40+ applications with HP Business Availability Center (HP BAC).

Results

  • Achieved the following key results after implementing HP Business Availability Center (BAC products):
    • Reduced IT management costs
    • Increased availability of application
    • Decreased MTTR
  • Reduced costs associated with application downtime by 20% – 30%.
  • Reduced the mean time to repair application outages (MTTR) by 20% – 30% with their HP Business Availability Center.
  • Reduced the amount of time spent diagnosing typical application problems by ~ 30 minutes with their HP Business Availability Center.

Testimonials

“HP BAC has helped give us an organic 360 degree view of our systems – as it works well with our other HP COE monitoring tools.”

Source:
TechValidate Survey of a Large Enterprise Computer Hardware Company


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