TechValidate Research on HP Application Performance Management

Challenges

• Deployed HP Performance Anywhere to solve the following challenges:
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance
  • Difficulty determining cause of application outages or performance issues

Use Case

• Completed the initial setup/configuration and saw value from HP Performance Anywhere in 2 hours – 1 day.
• Monitors the following applications with HP Performance Anywhere:
  • Web site
  • Java based applications
  • Internal business applications (ie, email, HR, etc)

Results

• Appreciates the following features & functionalities the most in HP Performance Anywhere:
  • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
  • Easy to deploy, administer, analyze data, use reports
  • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
  • The ability to monitor web based & mobile-based applications on devices like smart-phones
• Reduced escalations by 10-25% with HP Performance Anywhere.
• Increased application availability by 10-25% with HP Performance Anywhere.
• Lowered the time to diagnose performance problems by > 50% with HP Performance Anywhere.
• Would recommend HP Performance Anywhere for the following capabilities:
  • Synthetic monitoring

Testimonials

Challenges

• Deployed HP Performance Anywhere to solve the following challenges:
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance
  • SLM reports may apply

Use Case

• Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
• Monitors the following applications with HP Performance Anywhere:
  • Web site

Results

• Appreciates the following features & functionalities the most in HP Performance Anywhere:
  • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
  • Easy to deploy, administer, analyze data, use reports
  • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
  • Intuitive and modern UI for modern applications
  • The ability to monitor web based & mobile-based applications on devices like smart-phones
  • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
  • The ability to diagnose performance issues during development process
  • The ability to share scripts betweenoperations and testing teams
• Increased application availability with HP Performance Anywhere.
• Lowered the time to diagnose performance problems with HP Performance Anywhere.
• Would recommend HP Performance Anywhere for the following capabilities:
  • Synthetic monitoring
  • Predictive analytics or dynamic thresholds
  • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

Challenges

• Deployed HP Performance Anywhere to solve the following challenges:
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance

Use Case

• Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
• Monitors the following applications with HP Performance Anywhere:
  • Web site
  • Internal business applications (ie, email, HR, etc)

Results

• Appreciates the following features & functionalities the most in HP Performance Anywhere:
  • Easy to deploy, administer, analyze data, use reports
  • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
  • Intuitive and modern UI for modern applications
  • The ability to monitor web based & mobile-based applications on devices like smart-phones
  • The ability to understand and pre-empt business impact for mobile and internet based applications
  • The ability to isolate problems by viewing the various reports (for example, Location Isolation, Transaction Isolation, Layer Isolation, Problem Isolation)
  • The ability to diagnose performance issues during development process
  • The ability to share scripts betweenoperations and testing teams
  • Smart analytics and dynamic baselines that help detect abnormal behavior and avoid problems by leveraging historical norms
• Reduced escalations by 25-50% with HP Performance Anywhere.
• Increased application availability by 25-50% with HP Performance Anywhere.
• Lowered the time to diagnose performance problems with HP Performance Anywhere.
• Would recommend HP Performance Anywhere for the following capabilities:
  • Synthetic monitoring
  • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

Challenges

• Deployed HP Performance Anywhere to solve the following challenges:
  • Easy to implement

Use Case

• Completed the initial setup/configuration and saw value from HP Performance Anywhere in < 20 minutes.
• Monitors the following applications with HP Performance Anywhere:
  • Web site

Results

• Appreciates the following features & functionalities the most in HP Performance Anywhere:
  • SaaS-based offering that is easy to deploy (no implementation overhead or cost)
  • Easy to deploy, administer, analyze data, use reports
  • The ability to self-service, and quickly use the solution to monitor and diagnose performance problems- leading to faster time to value
  • The ability to monitor web based & mobile-based applications on devices like smart-phones
  • Application layer analysis that includes front end layer and backend layer analysis for problem isolation
  • The ability to diagnose performance issues during development process
• Reduced escalations by 25-50% with HP Performance Anywhere.
• Increased application availability by 25-50% with HP Performance Anywhere.
• Lowered the time to diagnose performance problems by > 50% with HP Performance Anywhere.
• Would recommend HP Performance Anywhere for the following capabilities:
  • Synthetic monitoring
  • Transaction tracing
  • Social collaboration to troubleshoot performance issues with the broader “apps” team

Testimonials

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • Lack of visibility with respect to application availability
  • Multiple monitoring teams and/or tools for disparate applications
  • Difficulty determining cause of application outages or performance issues
  • Excessive number of escalations due to unpredictable incidents
• Adopted HP Business Availability Center to address the following:
  • Need to align business with IT for faster service delivery
  • Application availability

Use Case

• Has used HP BAC on Saas for 3-5 years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • CRM applications (such as Siebel, Oracle)
  • Homegrown applications (custom)
  • Financial applications
  • Web applications
  • Internal applications
• Completed the initial setup and configuration of their HP Business Availability Center in 1 month .

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Reduced IT management costs
  • Realized immediate time to value
  • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
  • Increased availability of applications
  • Reduced resource costs for monitoring applications
  • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
  • Improved collaboration and reduced number of separate IT monitoring groups
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Fewer people on troubleshooting calls
  • Fewer escalations to subject matter experts
  • Reduction in application downtime
• Reduced their application downtime by 30% – 40% by using their HP Business Availability Center.

Testimonials

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • High cost of managing & monitoring applications
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance
  • Multiple monitoring teams and/or tools for disparate applications
  • Difficulty determining cause of application outages or performance issues
  • Extended problem resolution time
  • Excessive number of escalations due to unpredictable incidents
• Adopted HP Business Availability Center to address the following:
  • Need for faster delivery of services
  • Need to align business with IT for faster service delivery
  • Manual process to procure hardware and software by project
  • Resource restrictions/limitation, inability to scale
  • Need for global around the clock support

Use Case

• Has used HP BAC on Saas for 5+ years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • Homegrown applications (custom)
  • Financial applications
  • Web applications
  • Internal applications
• Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Reduced IT management costs
  • Reduced capital expenditure
  • Realized immediate time to value
  • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
  • Gained visibility of application performance and availability in the cloud
  • Automated problem resolution
  • Increased availability of applications
  • Reduced resource costs for monitoring applications
  • Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
  • Decreased MTTR
  • Improved collaboration and reduced number of separate IT monitoring groups
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Headcount redeployment
  • Improved operating efficiency
  • Reduction in application downtime
  • Reduction in lost employee productivity
• Reduced costs associated with IT by 10% – 20% with their HP Business Availability Center.
• Reduced their application downtime by 20% – 30% by using their HP Business Availability Center.

Testimonials

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance
  • Difficulty determining cause of application outages or performance issues
• Adopted HP Business Availability Center to address the following:
  • Need for faster delivery of services
  • Need to align business with IT for faster service delivery
  • Manual process to procure hardware and software by project
  • Need for global around the clock support

Use Case

• Has used HP BAC on Saas for 1-3 years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • Homegrown applications (custom)
  • Web applications
  • Internal applications
• Completed the initial setup and configuration of their HP Business Availability Center in 2 months.

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
  • Gained visibility of application performance and availability in the cloud
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Improved operating efficiency
  • Reduction in application downtime
• Reduced costs associated with IT by 1% – 10% with their HP Business Availability Center.

Testimonials

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • Lack of visibility with respect to application availability
  • Multiple monitoring teams and/or tools for disparate applications
• Adopted HP Business Availability Center to address the following:
  • Need to align business with IT for faster service delivery
  • Need for global around the clock support

Use Case

• Has used HP BAC on Saas for 5+ years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • Financial applications
  • Web applications
  • Internal applications
• Completed the initial setup and configuration of their HP Business Availability Center in < 2 weeks.

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Increased availability of applications
  • Decreased MTTR
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Fewer escalations to subject matter experts
  • Improved operating efficiency
  • Reduction in application downtime
• Reduced their application downtime by 10% – 20% by using their HP Business Availability Center.

Testimonials

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • Difficulty determining cause of application outages or performance issues
  • Extended problem resolution time
• Adopted HP Business Availability Center to address the following:
  • Need for faster delivery of services
  • Need to align business with IT for faster service delivery
  • Manual process to procure hardware and software by project

Use Case

• Has used HP BAC on Saas for 5+ years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • Web applications
• Completed the initial setup and configuration of their HP Business Availability Center in 3 weeks .

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Gained visibility of application performance and availability in the cloud
  • Increased availability of applications
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Improved operating efficiency
  • Reduction in application downtime
• Reduced their application downtime by 10% – 20% by using their HP Business Availability Center.

Challenges

• Addressed the following challenges with their HP Business Availability Center:
  • Lack of visibility with respect to application availability
  • Lack of visibility with respect to application performance
  • Difficulty determining cause of application outages or performance issues
• Adopted HP Business Availability Center to address the following:
  • Need for faster delivery of services

Use Case

• Has used HP BAC on Saas for 5+ years.
• Monitors the following mission critical applications with their HP Business Availability Center:
  • Web applications
• Completed the initial setup and configuration of their HP Business Availability Center in 1 month.

Results

• Observed the following results after implementing their HP Business Availability Center:
  • Optimized monitoring and gained efficiencies by establishing best practices for monitoring
  • Gained visibility of application performance and availability in the cloud
  • Increased availability of applications
• Reduced IT costs in the following areas with their HP Business Availability Center:
  • Improved operating efficiency
  • Reduction in application downtime
• Reduced costs associated with IT by 1% – 10% with their HP Business Availability Center.
• Reduced their application downtime by 50+% by using their HP Business Availability Center.