TechValidate Research on Bocada Data Protection Service Management

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Current approach vs. Planned Approach for Protecting Physical & Virtual Environments

What is your organization’s current approach to protecting its virtual and physical servers? How does your organizations plan on protecting its virtual and physical servers in the next year?

S Different backup applications for virtual and physical server environments S Single backup application for virtual and physical server environments S Storage (array) based technology to protect physical and virtual environment S Storage (array) based technology to protect only virtual environment

Current approach
Planned approach

Source:

Survey of 33 users of Bocada Data Protection Service Management



Research by TechValidate

Challenges of Protecting Virtual Environment

Which of the following would you characterize as top challenges for protecting your organization’s virtual server environment? Please select all that apply.

Validating backup success
59%
Validating or demonstrating SLA Compliance
41%
Response time for troubleshooting backup failures
45%
Identifying factors impacting the performance of backup operations(i.e., failed drive, network bandwidth contention, etc.)
41%
Understanding the capacity impact of backup operations
45%
Recoverability of data
69%
Finding Gaps in protection (i.e., orphaned VMs, backup policies not applied to new VMs, etc.)
48%
Identifying inefficiencies and bottlenecks in the backup process
45%
Tracking capacity trends and consumption
48%
Understanding the impact of backup operations on the performance of applications/workloads that are sharing physical resources
38%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 29 users of Bocada Data Protection Service Management



Research by TechValidate

Virtualization applications utilized among customers

Which of the following backup applications does your organization use to protect its virtual server environment?

CA ARCserve
6%
CommVault Simpana/Galaxy
6%
EMC Avamar
3%
EMC Networker
6%
HP Data Protector
13%
IBM Tivoli Storage Manager (TSM)
63%
Microsoft Data Protection Manager (DPM)
6%
Quest vRanger Pro
3%
Symantec Backup Exec
25%
Symantec NetBackup
59%
Syncsort BEX
3%
Other
3%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 32 users of Bocada Data Protection Service Management



Research by TechValidate

VM Data Protection Challenge

Relative to all of your organization’s data protection challenges, how would you rate implementing backup and recovery processes for virtual servers?

Our most significant data protection challenge: 15%
One of our top 5 data protection challenges: 54%
One of our top 10 data protection challenges: 15%
Not a top data protection challenge: 15%

Source:

Survey of 26 users of Bocada Data Protection Service Management



Research by TechValidate

VM Protection Responsiblities

As a user of a Bocada solution to manage the backup infrastructure, are you or your team responsible for protecting and managing the organization's virtual environment as you are the physical environment?

Yes, my team is responsible for all physical and virtual data protection management
48%
Partially, my team handles some of the virtual environment
18%
No, that responsibility is handled by a separate team
27%
No, that responsibility is handled by a second team but we are in the process of merging the responsibilities
6%

Source:

Survey of 33 users of Bocada Data Protection Service Management



Research by TechValidate

Virtualization usage among customers

Which of the following products would you consider to be your organization’s primary server virtualization solution?

Citrix XenServer: 3%
Microsoft Hyper-V: 7%
VMware vSphere / w ESX(i): 59%
VMware ESXi: 31%

Source:

Survey of 29 users of Bocada Data Protection Service Management



Research by TechValidate

Virtualization Trends

Of all the potential physical x86 servers in your organization that can be virtualized: Approximately what percentage of these systems has actually been virtualized to date? How do you expect this to change over the next 24 months?

S 90% to 100% S 75% to 90% S 50% to 75% S 30% to 50% S < 30%

% servers virtualized today
% servers virtualized in 24 months

Source:

Survey of 35 users of Bocada Data Protection Service Management



Research by TechValidate

Data Protection Policies

Are any of the following statements applicable to your organization? (Please check all that apply)

We are required to publish reports on backup results to stakeholders
73%
Our organization has SLAs in place related to backup success rates
65%
We have a requirement to produce "chargeback" reports for stakeholders
17%
Other
10%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 60 users of Bocada Data Protection Service Management



Research by TechValidate

Backup Servers & Clients Managed with Bocada

How many backup servers and clients do you manage with the Bocada Data Protection Service Management solution?

under 250: 22%
between 250 to 1,000: 31%
between 1,000 to 2000: 18%
between 2,000 to 3,500: 12%
greater than 3,500: 17%

Source:

Survey of 65 users of Bocada Data Protection Service Management



Research by TechValidate

Backups Jobs Managed by Bocada

How many backup jobs is your team responsible for managing per month? (approximately)

under 3,000 backup jobs per month (approximately 100 per day): 13%
Between 3,000 to 5,000 backup jobs per month (between 100-160 per day): 3%
Between 5000 to 10,000 backup jobs per month (between 160- 300 per day): 17%
Between 10,000 to 20,000 backup jobs per month (between 300-700 per day): 13%
Greater than 20,000 backup jobs per month (more than 700 per day): 53%

Source:

Survey of 60 users of Bocada Data Protection Service Management



Research by TechValidate

Backup Software Used with Bocada

Which data protection applications do you have in your environment? Check all that apply.

IBM TSM
46%
Symantec NetBackup
67%
Symantec BackupExec
33%
EMC Networker
26%
Microsoft DPM 2007
9%
CA BrightStor
19%
Commvault Simpana
3%
HP Data Protector
13%
Other
19%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 70 users of Bocada Data Protection Service Management



Research by TechValidate

Increased Backup Success Rates with Bocada

Did your organization realize an increase in backup success rates after using the Bocada Data Protection Service Management solution to monitor and manage backup activity?

Greater than 50%: 17%
Greater than 30%: 14%
Greater than 20%: 20%
Greater than 10%: 17%
No change noticed: 31%

Source:

Survey of 64 users of Bocada Data Protection Service Management



Research by TechValidate

Operational Challenges Addressed by Bocada

Which of the following operational challenges did your organization experience prior to the purchase of the Bocada Data Protection Service Management solution? (Please check all that apply)

Needed to reduce time for administrative tasks
56%
Needed to improve overall backup results
66%
Needed to improve SLA performance
38%
Needed to more easily publish reports to stakeholders
66%
Needed to improve data protection of critical corporate information
24%
Needed quicker response to audit requests
48%
Needed to improve capacity planning for backup needs
35%
Needed to improve recovery rates
13%
Other
11%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 71 users of Bocada Data Protection Service Management



Research by TechValidate

Benefits of Bocada

Which of the following benefits did your organization realize after utilizing the Bocada Data Protection management solution? (Please check all that apply)

We improved our backup success rates
63%
We lowered administrative costs for managing backups
44%
We idenitified areas for policy improvements
48%
We improved the ability to meet SLAs
37%
We improved recoverability rates
16%
We were able to respond more quickly to audits requests
58%
Other
16%

Note: this is a multiple-choice question – response percentages may not add up to 100.

Source:

Survey of 62 users of Bocada Data Protection Service Management





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